Voice Comm

VOICE- COMMWe are looking for a technical support enginner to provide enterprise-level assitance to our customers. You will diagnose andresolve software and hardware issues and help our customers install applications and programsACTIVITIES* Support IT Platforms, Integration and Digital Services by applying best practices and solutions.* Provide robust support fully aligned to strategic objectives and adopting Cloud Integration and Information Systems technologies. Support 7x24x365* Operate with the various service providers: Capgemini ( Mulesoft and Service Now) , Yalo, Telnet, Pitcher , ACN, SAP, Greenmile, Hasar.* Continuous support of the operation to the Digital Platforms through the adoption of proactive maintenance plans, updated version of SW, HW or applications.*Resolve incidents with an extreme sense of urgency, working with the different internal or external support groups an agile and robust solutions.REQUIRED KNOWLEDGE* Microservices Tuning* Digital Platforms* Management of Structures and information * CustomerService* Management of service providers* Skills/Technical CompetenciesCOMPETENCIES, SKILLS AND EXPERIENCE* 4-5 years of hands-on IT Experience in a technical/helpdesk role* 4-5 years of hand-on Experience with at least one infrastructure technology ( for example UNIX or Windows)* Solid knowledge in Microsoft Excel ( Power Query highly desirable)* Advance Level English* Technical English is Required* Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment* Proactive* Teamwork#NuvitService