Field Service Leader

**Bring more to life.**Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Radiometer, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique viewpoint matter.And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.At Radiometer, life comes first.Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.As a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering healthcare professionals to focus on what truly matters—caring for critically ill patients.We're a team that celebrates diverse ideas and continuous improvement.Here, you'll find a place to grow and make a real impact with your unique perspective, driving us forward in improving patient care.Learn about the Danaher Business System which makes everything possible.The **Field Service Leader** is responsible for achieving key performance indicators (KPIs) and partnering with Radiometer Mexico (RMEX) senior leadership to execute operational strategies.This role leads and develops a team of field service engineers while fostering a culture of inclusion, motivation, and accountability.In addition to leadership responsibilities, the **Field Service Leader** supports the installed base by performing hands-on engineering tasks, including instrument repair, maintenance, calibration, cleaning, and timely troubleshooting.This position reports to the Service and Clinical Applications Manager and is part of the Service Department located in **Mexico City** and will be working remotely to cover Mexico and occasionally Latin America.**In this role, you will have the opportunity to**:- ** Technical Support & Interdepartmental Communication**Act as technical support for Field Service Engineers, providing real-time troubleshooting support and guidance.Serve as the key liaison between field teams and office staff, ensuring timely and effective communication of updates, risks, and procedural changes.Maintain oversight of field inventory, tools, and service records, and ensure all work meets regulatory and quality standards.Collaborate with Sales and other departments to align on customer needs, identify service revenue opportunities, and support joint initiatives.- ** Hands-On Engineering & On-Call Responsibilities**: Perform complex engineering tasks including installation, calibration, repair, and preventative maintenance of instruments, modeling best practices for the team.Participate in scheduled on-call rotations, responding to urgent service needs including nights and weekends, especially for VIP accounts.Document service activities, manage customer interactions, and ensure timely resolution of issues.Promote customer satisfaction through training, follow-up visits, and proactive consultation on service, IT, and cybersecurity needs.**The essential requirements of the job include**:- University degree in Engineering or other technical careers, such as Biomedical, Electronics, and Mechanics.- Five or more years of proven leadership experience as a Field Service Manager, Coordinator, or Team Lead, with a strong emphasis on effective communication, safety compliance, and operational excellence.Recognized for consistent reliability, punctuality, productivity, and a customer-centric approach.**Travel, Motor Vehicle Record & Physical/Environment Requirements**:- 30% travel through Mexico and Latin America with visits to headquarters and other Radiometer subsidiaries.- Must be able to have flexible working hours.- Must have a valid driver's license with an acceptable driving record.- The ability to lift, move or carry equipment up to 20kg, with assistance from others.**It would be a plus if you also possess previous experience in**:- Leading teams in the medical device fieldRadiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.Whether it's a health care program or paid time off, our programs contribute to life beyond the job.At Radiometer, we believe in designing a better, more sustainable workforce.We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.This position is eligible for a remote work arrangement in which you can work remotely from your home.Additional information about this remote work arrangement will be provided by your interview team.Explore the flexibility and challenge that working for Radiometer can provide.**Da más vida.**¿Estás listo para acelerar tu potencial y marcar una verdadera diferencia en las ciencias de la