Aws Cloud Engineer

**_Puebla_**_, _**_Mexico_**_ _****JOB SUMMARYAn AWS Cloud Engineer is capable to manage customers second and third level of support.Knows AWS Best Practices and is responsible of deploying AWS solutions like a whole Landing Zone, VPCs, EC2, EKS, or others as well as performing troubleshoot during customer/platform incidents.Additionally, AWS Cloud Engineer can document processes, generate Work Instructions and train others to collaborate in knowledge sharing.Last, but not least, an AWS Cloud Engineer will provide consultancy to specific customer needs during projects.Job responsibilities that are specific to the position:- Monitor the ticketing queues to ensure resolution is accordance with defined service level agreements.- Maintain a 'transparent' relationship with internal teams and customers.- Interpreting and maintaining systems documentation.- Provide root cause analysis of reported incidents.- Knows about "Security First" Best Practices in AWS- Experience working and understanding AWS Cloud Watch and Cloud Trail.- Experience on VDC (Virtual Data Centre) to create Data Center on AWS using Best Practice Model (Organization + OU + Account + Resources).- Expertise on maintaining on AWS platform service like but not limited to IAM, Directory, EC2, S3, VPC, CloudFront, OpsWorks, Amazon Inspector, Direct Connect, Cloud Formation, CI/CD, DynamoDB, ElastiCache, RDS, Route 53, Load Balancer, Lamda, Database Migration, AWS Config, etc.- Understanding of AWS Identity Center, Windows Active Directory SSO Integration, OrganizationTECHNICAL SKILLS- 5+ years of IT experience.- 3+ years of relevant experience on AWS platform administration.- Experience working and understanding AWS Monitoring tool and Dashboards.- Experience supporting systems by optimizing performance, resolving production problems, and providing timely follow-up on reported problems.- Experience with root cause and troubleshooting concepts.- Experience with scripting.- Experience providing consultancy related to AWS Services- Experience doing cost analysis- Experience designing and implementing AWS Solutions based on customer requirementsJOB QUALIFICATIONS- Bachelor's degree in computer science or in related field.- AWS Cloud Practitioner Certification- AWS Solutions Architect CertificationPROFESIONNAL SKILLS- Fluent English language skills required- Excellent verbal and written communication.- Experience working with multicultural teams and customers.- Self-motivated and disciplined.- Excellent meeting facilitation skills, including teleconference and web conference.- Ability to make decisions and resolve incidents.- Ability to explain technical concepts to Management, team members and customers.- Proficient in Microsoft Office product suite.**What We Offer**:Each employee has a chance to see the impact of his work.You can make a real contribution to the success of the company.Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more.**Benefits**:Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus.**Save On Commute**:Paid office parking.**Sport Activity**:Join your colleagues in various sport activities in the area.**Discount Programs**:Medical related discounts.**Prime Location**:In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.**PTOs**:Vacation, Sick, Holiday, and paid leave.**Sponsored Events**:Team social events, Holiday dinner.**Eat & Drink**:Enjoy a kitchen stocked with coffee, and snacks at low charge.