Ejecutivo de Ventas Bilingüe Call Center

Ejecutivo de Ventas Bilingüe Call Center Company: AT&T Start Date: February 2026 Location: Naucalpan De Juarez, Estado de Mexico, Mexico Job Description Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs. Provide customer service & billing support, solving any issue related to a customer’s account. Adding new lines or services to accounts to help customers' business grow. Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer needs beyond just the resolution of the issue. Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution. Products offered include telephone services, hotspots and devices that connect with a network, as well as DIRECTV, Internet, programs and different types of systems for businesses. Types of sales include upgrades, package changes, adding new services, and plan changes. Key Responsibilities Utilize appropriate sales techniques to encourage a good customer relationship. Recommend and sell a variety of AT&T products or services to meet customers’ needs. Provide customer service and billing support, solving any issue related to a customer’s account. Add new lines or services to accounts to help customers’ businesses grow. Uncover customer needs by building rapport, asking discovery questions, and restating understanding of customer needs. Find a personalized solution that fits each customer and make a recommendation (rate plan, reducing data usage, promotion, etc.). Use resources to ensure complete resolution of issues. Offer products such as telephone services, hotspots, devices, DIRECTV, Internet, and other systems for businesses. Handle sales including upgrades, package changes, adding new services, and plan changes. What You'll Bring Advanced English fluency to engage with U.S. customers. Experience using a personal computer and Microsoft Office products. At least 1 year of sales experience or excellent communication skills. Availability to train/work 5 days (40 hours during operation hours) + 2 resting days per week; operating hours 06:00 am to 08:00 pm CST, Monday to Saturday. Compensation & Benefits Monthly base salary: MXN $20,775 (before taxes). Average monthly bonus: MXN $8,000 for meeting sales and service targets. Monthly grocery vouchers: MXN $1,583 every 14 days. Monthly restaurant vouchers: MXN $1,267 every 14 days. Flexible schedule based on performance, seniority, and operating hours. Hours Weekly hours: 40 Time type: Regular EEO Statement It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. #J-18808-Ljbffr