Bilingual Customer Service Specialist
hace 2 semanas
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.We champion you, because when you succeed, we do too.We enable your best to power our future.As a Bilingual Call Center Customer Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement.You'll be the face of Nielsen, interacting with and supporting our valued panel families.This role will require a combination of in office and remote work.The majority of the time, you will be required to work in Office.**Responsibilities**:- Cultivate and maintain strong relationships with Nielsen panel families.- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.- Collect accurate device information and ensure data collection integrity.- Exceed performance goals related to sample quality and customer satisfaction.**What You'll Bring**:- Fluency in both English and Spanish (written and verbal) is a must.- Excellent communication, negotiation, and customer service skills.- Prior sales experience is a significant plus.- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.- High school diploma or equivalent work experience.**What We Offer**:- Competitive Base Salary- Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.- Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office.Exact shift details will be discussed during the interview process.**Benefits exceeding those mandated by law, which include**:- 9% in grocery vouchers- Financial support for internet connectivity expenses for teleworking- 13% savings fund- Major Medical Expenses coverage (spouse and children under 25 years)- Life insurance- 50% vacation bonus- 30-day Christmas bonus (Aguinaldo)- Paid holidays according to Mexican law- Flexible hours (hybrid role): Choose the schedule that best suits your lifeWe offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.- Comprehensive office amenities, including a free onsite gym, free parking, and a nearby soccer field.
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Customer Service
hace 6 días
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Customer Service Representative
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Tlaxcala, México International consulting Group A tiempo completo**Customer Service Representative - Home Office** - Base salary $8,200 - 9,000 MXN - $5,500 MXN Performance bonus - TWO DAYS OFF - Paid training - Pantry vouchers - Life Insurance - Plus much more benefits! **Requirements**: - English (B2/C1) - Full Time Availability - Be located in Tlaxcala, Tlax. - Customer Service Skills Tipo de puesto: Tiempo...
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