Quality Director

**Justification: This role replaces the Applied NA Quality Director role with a specific Chiller NA Quality Director position.The Chiller NA business is a $1.7B revenue operation that has 8 mfg. sites and approximate 200 Quality Headcount.This is a high growth area that has high criticality for quality performance particularly with growing data center business.This segment has over $18M in COPQ opportunity.**:**What you will do**:**Directs a large regional quality organization and directs the overall quality strategy and implementation to ensure technical specifications, product reliability, and internal and external expectations comply with relevant standards, regulations, and licenses.Develops and deploys PBU/Regional quality strategies for the assigned business unit, aligned to both global standards and PBU needs, which ensure world class quality performance that provides a competitive advantage for Johnson Controls.Leads efforts to build and sustain quality capability and capacity to deliver the short- and long-term business strategies.Partners with executives and site leaders to install a high-talent quality organization to drive quality across design, supply chain, manufacturing and field installation creating a 'zero defects' culture and enhancing JCI's ability to win and grow.**:**The incumbent is also fully accountable for creating an inclusive and positive organizational culture while developing a strong bench of leader talent and the pipeline below that is prepared to take on larger assignments is diverse in representation, background/experience and thought.**:**How you will do it**:**Working across the North America Chiller businesses and functional organizations, the primary focus will be**:- ** Ensure alignment and adoption of a standard Quality Operating System; in collaboration with Business and Enterprise Quality Leadership team, define and prioritize metrics, needs and investments.**:- ** Provide quality leadership and support for essential programs by participating in design reviews, ensure appropriate performance to meet expectations of the quality program deliverables, and have representation with the product teams and manufacturing teams.**:- ** Build a culture of systematic problem solving to continuously improve quality performance, driven by the Enterprise Quality Strategy and the Johnson Controls Manufacturing System (JCMS), across all levels of the organization.**:- ** Lead the quality excellence efforts to drive innovation, product development and manufacturing advancements within the PBU.Create and implement tools, standards and processes and drive alignment and consistency as needed across the Product businesses.**:- ** In collaboration with the Business leaders, lead the talent agenda for quality around the world, within the regions and across the PBU including job family definition, incentives, qualifications, career path, standards, training and development programs, KPI's.**:- ** Install a strong quality organization, with a bias for action, across the organization with sole focus on 'zero defects' and improving the customer experience.**:- ** Create and deploy the quality improvement strategy to reach recognized world-class performance in ERI, YRR, Cost of Poor Quality and Internal PPM.**:- ** Drive the Advanced Product Quality Planning (APQP) process to install strong quality performance, across design, supply chain and manufacturing.**:- ** Work closely with the business leaders in sales and engineering to ensure we understand and continuously exceed customer expectations.**:- ** Lead the Operations Talent Review process for the PBU quality organization, ensuring hi-potential team members are identified and developed and that the sufficient development is available across the complete organization.**:**What we look for**:**Required**:- ** Bachelors' Degree in engineering and/or operations management, MS/MBA preferred.**:**10 years' experience in operations and quality leadership roles.**:- ** Proven track record in building strong quality organizations across a multi-site, international environment.**:- ** Strong verbal and written communicator with ability to create vision and successfully deploy a quality system across all levels of the organization.**:- ** A leader that motivates and engages people, from the shop floor to senior leadership.**:- ** Ability to lead and drive the APQP process, providing coaching and leadership to all levels of the organization.**:- ** Extended Quality tool, system and problem-solving experience: 8D, Kepner Trego, Six Sigma, Quality control methods (DFMEA, PFMEA, Lean, Poke Yoke, Control Plans, Standard Work, Statistical Control methods, Gauge R&R, etc.).**:- ** Travel 25% of time.**:**Preferred**:- ** Proven track record as a leader in both operations and quality roles.**:- ** Bi-lingual in English and Spanish.**:**Additional information**:- ** 7 Mfg.Sites include 3 Mexico sites