Customer Reliability Engineer
hace 1 semana
Customer Reliability Engineer (CRE) – Hybrid (Mexico City). Full‑time position focused on ensuring excellent customer experience by maintaining service reliability and resolving incidents and service requests promptly. Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service reliability from customers' perspective and making sure Incident / Service Requests are resolved in the shortest timeframe. The CRE ensures overall service quality and health by closing the loop with feedback to PO & SRE regarding service issues and improvements. Key Areas of Responsibility Manage Incidents / Service requests within SLA, track SLA, and take actions in case of deviation. Communicate with customers by keeping them informed about updates related to Incidents / Service requests on a regular basis. Maintain high technical skills on solutions and services, be a Subject Matter Expert (SME) of selected solution / service. Be a Customer Champion for selected accounts; establish privileged relationships and deeper technical understanding for selected accounts and stay up to date on their plans regarding service usage. Deploy Customer's specific changes upon CAB approval. Implement and maintain SLI, dashboards, and Customer's specific alerts to follow performance / improvement plans. Follow‑up Customer activity through dashboards (% of success, % of enrollment, % of conversion, etc.). Provide close support to CRSM when it comes to the understanding of customer use cases and Incidents / Service requests. Scale up / down to meet customer business needs (if possible at CRE level or raise the need to SRE). Work on‑call to provide L1 escalation support. Minimum Qualifications 5–8 years of experience working in 2nd‑level tech support with equipment, datacenters, cloud or similar technologies. Advanced English level (conversational). Availability to work night shifts and weekends. Knowledge of integration processes and software languages. Experience with cloud technologies, programming languages (Java, Python), containers (Docker, Git), monitoring tools, databases. Strong communicator and negotiator, analytical, results‑oriented, customer‑oriented, with strong time management, autonomy, honesty, empathy, and a focus on helping customers and ensuring their satisfaction. What We Offer Elective Health and Dental plans. Company‑paid holidays, vacation days, and paid sick leave. Company‑provided Life Insurance. Extensive benefits program for all full‑time employees working 30 or more hours per week and their eligible dependents. Mobility policy enabling career development at home and abroad. Flexibility as a smarter way of working. Say hi and learn more about working at Thales. Great journeys start here. Apply now #J-18808-Ljbffr
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Customer Reliability Engineer
hace 4 semanas
Xico, México Thales Group A tiempo completoCustomer Reliability Engineer (CRE) page is loaded## Customer Reliability Engineer (CRE)remote type: Hybridlocations: Mexico Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 30, **** (27 days left to apply)job requisition id: R*******Thales people architect identity management and data protection solutions at the heart of...
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Customer Service Reliability Engineer
hace 4 semanas
Xico, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.More than 30,000...
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Customer Reliability Engineer — 24/7 Cloud
hace 4 semanas
Xico, México Thales A tiempo completoA leading technology company is seeking a Customer Reliability Engineer (CRE) in Mexico City.The CRE will ensure high service reliability and improve customer experiences while resolving incidents efficiently.Candidates should have 5-8 years of experience in tech support, strong communication skills in English, and familiarity with cloud technologies like...
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Senior Customer Reliability Engineer
hace 1 semana
Xico, México Thales Group A tiempo completoA global technology company is seeking a Customer Reliability Engineer (CRE) in Veracruz, Mexico. The CRE ensures service reliability and manages incidents effectively while maintaining customer communication. Candidates should have 5–8 years of experience in tech support, particularly with cloud technologies, and possess strong analytical and...
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Reliability Engineer
hace 1 semana
Xico, México Bsb-Jll - Lasalle Services, Mex A tiempo completoRegional Reliability Engineer At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and / or physical appearance. What this job involves : Responsible for implementing a...
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Reliability Engineer
hace 7 días
Xico, México Bsb-Jll - Lasalle Services, Mex A tiempo completoRegional Reliability Engineer At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and / or physical appearance. What this job involves : Responsible for implementing a...
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Reliability Engineer
hace 1 semana
Xico, México Bsb-Jll - Lasalle Services, Mex A tiempo completoRegional Reliability Engineer At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and / or physical appearance. What this job involves : Responsible for implementing a...
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Site Reliability Engineer
hace 4 semanas
Xico, México Quantum World Technologies Inc. A tiempo completoRole: Site Reliability Engineer (SRE) – Database Services Location: Open to LATAM About the Role We are looking for a Site Reliability Engineer (SRE) to join the Database Engineering team and contribute to the reliability, resilience, and automation of mission-critical PostgreSQL environments.This role is ideal for an SRE who wants to grow into database...
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Site Reliability Engineer
hace 2 semanas
Xico, México Coderoad Inc A tiempo completoOverviewSenior Site Reliability Engineer / Observability Engineer At CodeRoad, we're more than just a software development company—we're your gateway to the global tech world. We offer end-to-end software development services and give you the opportunity to work on exciting, real-world projects in a supportive environment. Whether it's staff augmentation,...
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Site Reliability Engineer
hace 2 semanas
Xico, México Coderoad Inc A tiempo completoOverviewSenior Site Reliability Engineer / Observability Engineer At CodeRoad, we're more than just a software development company—we're your gateway to the global tech world. We offer end-to-end software development services and give you the opportunity to work on exciting, real-world projects in a supportive environment. Whether it's staff augmentation,...
