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hace 2 semanas

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The L3 support member is responsible for addressing the customer concerns, provide information on IVY's product features, assist them with their needs when they report problems or product defects, code review and offer Root cause analysis with the defect fix.ResponsibilitiesWork with project teams for releases of fixes to production issues.Conduct Root Cause Analysis (RCA) on recurring issues and work to permanently fix them.Provide application support and troubleshooting assistance.Collaborate with customer support teams to resolve technical issues.Required Skills & ExperiencesTechnical SkillsMinimum3+ yearsof experience in an Application Support role.Minimum3+ yearsof experience in an Application Development/Sustenance Engineering role.Proficiency inSQL.Expertise inKotlin, Java, and other relevant Android frameworks and libraries.Strong knowledge ofAndroid app architecture and design patterns (e.g., MVVM, MVP).Experience withAndroid SDK Library.Functional SkillsGood understanding ofcustomer support processes and tools.Basic knowledge ofJIRA(Good to have).Understanding of theFMCG industry(Good to have).Interpersonal SkillsStrongwritten and verbal communication skills.#J-*****-Ljbffr

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