Remote SaaS Support Engineer
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JumpCloud Inc. is a remote-first company offering AI-powered unified IT management. The Support Engineer role focuses on technical support, issue resolution, and collaboration with Product and Learning teams to ensure accurate customer education.
Ideal candidates have at least 1 year in a technical, customer-facing position, strong English communication, and knowledge of macOS, MDM/DEP, directory services, and REST APIs. Remote work is standard, with on-call shifts as part of duties.