Business Management Operations

******BR**Why Kyndryl**- Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.Our people are actively discovering, co-creating, and strengthening.We push ourselves and each other to seek better, to go further, and we carry this energy to our customers.At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.- **Your Role and Responsibilities**- Acts as operations focal to the GEO team; closely interacting to ensure alignment to Q2C mission, provides reports to the GEO team and be pivot for GEO or market activities- Works with the business and execution teams to ensure periodic reporting on operations requirements and also be responsible to provide key engagement statistics and view to senior management and executives- Helps the market lead in managing relationship with the stakeholders by attending stakeholder interlocks, understands the issues raised and helps the teams in resolving these issues- Continuous focus on elements we can further improve in the Business Mgmt area- Run Q2C Market & Governance Management System- Supports the Market Leader on the Staff Work, such as:- data gathering- coordinating/managing escalations and focus items- prepare presentations for Business Unit- Operational Showcase interlocks- Month/Quarter End closure coordination/availability plans updates- special initiatives and programs- Maintain an overview on the whole set of metrics,- collaborating with Data Analyst to put in place Root Cause Analysis and Action Plan on "red" metrics.- Collaborate with Data Analyst to identify and bring forward Measurement enhancements.- Liaison with the others Shared Services teams:- Finance Team for budget coordination & resource management consolidation- Risk Management for critical BC situations- Communications for sharing news/highlights to Q2C community**Required Technical and Professional Expertise**- Experience in Q2C environment- Communication Skills- Business Accumen- Leadership experience- Squad Leader experience- Business Analytics mindset, and data driven- Problem solving- Strategic ThinkingPreferred Technical and Professional Experience- excel and finance experience- Previous experience in Operational roles- Conflict Management- Business Negociation- Decision Making- Basic knowledge in Finance**Preferred Technical and Professional Experience**- Experience in Q2C environment- Communication Skills- Business Accumen- Leadership experience- Squad Leader experience- Business Analytics mindset, and data driven- Problem solving- Strategic ThinkingPreferred Technical and Professional Experience- excel and finance experience- Previous experience in Operational roles- Conflict Management- Business Negociation- Decision Making- Basic knowledge in Finance**Required Education**- Bachelor's Degree**Preferred Education**- Master's Degree**Country/Region**- Mexico**State / Province**- JALISCO**City / Township / Village**- Guadalajara- Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.**Other things to know**Primary job category**- Enterprise Operations**Role ( Job Role )**- Business Operations Professional**Employment Type**- Full-Time**Contract type**- Regular**Position Type**- Professional**Travel Required**- No Travel**Company**- (Y045) Kyndryl Mexico S. de R.L. de C.V.**Is this role a commissionable/sales incentive based position?**- No