Technical Support Advisory Ic4
hace 3 semanas
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.This role is Microsoft onsite only.Microsoft's mission is to empower every person and every organization on the planet to achieve more.As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.**Responsibilities**:- Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.- Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.- Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.- Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.**Qualifications**:**Required Qualifications**:- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience.- Ability to read, write and speak fluent English**Other**:- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter._**Preferred Qualifications**:- Experience working in a customer service environment, retail, sales, etc- Experience in using innovative technologies such as AI in every day life.- Experience working in a dynamic team environment.- Experience with problem solving and providing solutions to customers- Microsoft Technology Certifications
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Accounting Advisory
hace 15 horas
Xico, México 10X Advisory A tiempo completoA leading advisory firm in Mexico is seeking a Manager in Accounting Advisory & Financial Reporting. The ideal candidate will have over 7 years of experience, preferably in a Big Four firm, with a strong knowledge of IFRS and US GAAP. This role involves providing technical advisory services and supporting clients through complex financial reporting...
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Manager Finance Analysis
hace 15 horas
Xico, México 10X Advisory A tiempo completoAbout the Role We are seeking a Manager in Accounting Advisory & Financial Reporting to join our growing team. This role is ideal for an experienced accounting professional with expertise in IFRS, US GAAP, and technical accounting matters, particularly in advising businesses through reporting and compliance challenges. The ideal candidate will have...
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Technical Support Manager
hace 3 semanas
Xico, México Volvo Cars Ab A tiempo completo**Let's introduce ourselves**:The Technical Support Lead is a hands-on role that combines leadership and operational responsibilities for providing Level 1 (L1) technical support to the dealership network.This individual will directly address technical issues, oversee case management, and ensure the efficient resolution of inquiries related to vehicle...
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Technical Support
hace 3 semanas
Xico, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention.The role maintains high customer satisfaction by addressing requirements and resolving issues promptly.The role troubleshoots IT infrastructure problems,...
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Technical Specialist Advisory
hace 3 semanas
Xico, México Scotiabank A tiempo completoPurposeEnsure the efficient, secure, and compliant administration of digital identities and corporate devices using Microsoft Intune and Entra ID. In particular, the specialist is expected to have deep expertise in Microsoft Intune for comprehensive lifecycle management of devices, including enrollment, configuration, security policy enforcement, application...
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Lead Technical Support
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Xico, México Laagencia A tiempo completo**MEXICO CITY, MEXICO /****INCODE /****PAYROLL**- At Incode we are expanding the team to hire someone to build and lead our Technical Support team across the globe.**Requirements**:- Create the infrastructure, team, processes, and vision for world-class 24/7 operations- Oversee the day-to-day operations of the Technical Support Team- Act as a senior agent...
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Advisory Gtb Senior Associate Mx 2
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Xico, México Bbva A tiempo completo**Fecha límite para apuntarse**:************¿Quieres desarrollar tu carrera profesional?**:BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones de clientes.Somos más de ******* profesionales que trabajamos en equipos multidisciplinares y de perfiles tan diversos como...
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Technical Support Specialist
hace 3 semanas
Xico, México Samsara A tiempo completo**Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Technical Support Specialist
hace 3 semanas
Xico, México Hygiena A tiempo completoThe Technical Support Specialist (TSS) leverages and utilizes all available resources and work closely with Territory Sales Managers (TSM) to provide world class technical support to current customers and distributors on the proper use of the Hygiena portfolio to meet and exceed monthly, quarterly and annual sales goals in the assigned geographic territory....
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Technical Support Engineering
hace 3 semanas
Xico, México Microsoft A tiempo completo**Technical Support Engineering**:Mexico City, México, MexicoDate posted**Aug 15, ******- Job number***********- Work site**Microsoft on-site only**- Travel**0-25**%**- Role type**Individual Contributor**- Profession**Technical Support**- Discipline**Technical Support Engineering**- Employment type**Full-Time****Overview**:- With more than 45,000 employees...
