Principal Technical Support Engineer

Principal Technical Support Engineer (Familiar w/ Advanced Process Control) page is loaded## Principal Technical Support Engineer (Familiar w/ Advanced Process Control)locations: Mexico Citytime type: Full timeposted on: Posted Yesterdayjob requisition id: R8328The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.## **The Role**We are seeking a Chemical Engineer to join our Advanced Process Control (APC) team to work as a Principal Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.## **Your Impact**Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary softwareFunction as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary softwareCommunicate with customers through phone, chat, web-conferencing, email and in-personOwn escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech. Work with cross functional management to ensure global issue escalation meets ongoing customer needs.Identify new content areas and lead teams to create technical white papers for publication to AspenTech’s web knowledgebase for areas of expertiseDeliver high-quality advanced level and tailored training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert usersUsing expert knowledge of industry trends, lead development of AspenTech’s customer-facing training materials for new applications and focus in the industry. Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.Lead a small team functioning as subject matter experts (SME) in AspenTech’s pre-release beta software testing program to drive improved product qualityLead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solutionLead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needsConduct health checks on assigned accountsLead cross-functional improvement projects as needed with regular updates to an AspenTech management team## What You'll NeedBachelor's, Master’s or Ph.D. degree in Chemical Engineering or closely related discipline6-10 years of relevant experience. University experience may count.Strong understanding of Chemical Engineering principles with demonstrated expertiseKnowledge of Advanced Process Controls is a plus, but not required.Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.Detail-oriented with hands-on problem-solving skillsPrior exposure to AspenTech products or competitor toolsStrong written and verbal communication skills. Ability to communicate effectively with senior management about business initiatives. Ability to present complex information in a clear and concise manner.Strong customer first mindset, with the ability to identify opportunities that create value for customersAbility to manage multiple responsibilities and competing prioritiesAbility to travel. Travel is usually less than 25% and may occasionally be international.* recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;* your contact details and date of birth;* your gender;* your marital status and family details;* your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;* information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;* your racial or ethnic origin;* any criminal convictions and offences.
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