Bilingual Customer Service Representative

hace 4 semanas

San Miguel Zinacantepec, México TTEC A tiempo completo

Breaking News: TTEC obtained the “Great Place to Work”certification in Mexico. Be the spark that brightens days andignite your career with TTEC’s award-winning employment experience.As a Bilingual Customer Service Representative –Spanish-Englishworking in Mexico City, you’ll be a part of bringing humanity tobusiness. #experienceTTEC Are you interested in a BilingualCustomer Service career with TTEC, and your English skills need arefresher? We offer an English Crash Course for those interested ina TTEC career with English skills close to the advanced levelrequired to qualify for our open roles. This crash course is anintensive, 5-day virtual program in a collaborative setting whereyou'll improve your English skills while preparing you for a joboffer with TTEC waiting for you upon completion. Courses beginevery Monday, with class times from 8am - 5pm What You Can Expect •$15,000 to $18,000MXN based on skills and the program candidate’squalify for plus opportunity to earn extra bonuses based onperformance • Life insurance + restaurant vouchers • Medicalservice on-site • Supportive of your career and professionaldevelopment and an inclusive culture and community mindedorganization where giving back is encouraged • A global team ofcurious lifelong learners guided by our company values • And yes…more benefits like recreational events on-site, schoolreimbursement, Employee Resource Groups such as Women inLeadership, and well being focus for new moms such as breastfeedingprograms What You’ll be Doing Do you have a passion for helpingothers and giving them peace of mind? Whether it’s getting answersfor customers quickly, consulting on products with compassion orresolving their issues with a smile, you’ll be the differencebetween their customer experience being just average or anexceptional one. During a Typical Day, You’ll • Answer incomingcommunications from customers • Conduct research to provide answersfor customers to resolve their issues What You Bring to the Role •At least 1 year of recent experience in Customer Service(Candidates with an aptitude for sales may be assigned to anotherprogram based on experience) • Advanced English and Spanish bothwritten and spoken • Open availability to work any shift, includingevenings and weekends • Ability to navigate through several webapplications simultaneously (multitask) • Competency usingMicrosoft Windows • Live in Mexico City or its surroundings –that’s perfect A Bit More About Your Role We’re committed toensuring you have the skills and support to be successful in yourrole throughout your career. From your first day in training,through individualized webcam-enabled, engagement and coaching, oninto 1000s of free courses to support your career growth whereverthat may take you. And we know that you bring with you the onenecessary ingredient that can’t be taught – a caring and supportivenature that will shine through as you help customers. Our TTECcommunity is here for you as one dynamic, global family. You'llreport to the Team Lead. You'll contribute to the success of thecustomer experience and the overall success of the team. About TTECOur business is about making customers happy. That's all we do.Since 1982, we've helped companies build engaged, pleased,profitable customer experiences powered by our combination ofhumanity and technology. On behalf of many of the world's leadingiconic and hypergrowth brands, we talk, message, text, and videochat with millions of customers every day. These exceptionalcustomer experiences start with you. TTEC is proud to be an equalopportunity employer where all qualified applicants will receiveconsideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, disability, or status as a protected veteran. TTEC embracesand is committed to building a diverse and inclusive workforce thatrespects and empowers the cultures and perspectives within ourglobal teams. We aim to reflect the communities we serve, by notonly delivering amazing service and technology, but also humanity.We make it a point to make sure all our employees feel valued,belonging, and comfortable being their authentic selves at work. Asa global company, we know diversity is our strength because itenables us to view things from different vantage points and for youto bring value to the table in your own unique way.-Requerimientos- Educación mínima: Educación media superior-Bachillerato General Idiomas: Inglés Edad: A partir de 18 añosPalabras clave: servicio, service, demostrador, feriante, viajante,agent, representative, agente, representante

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