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Main goal The operations strategy & change delivery function provides project and program management delivery to enable operations to deliver priority change-the-bank initiatives from a variety of sources including strategic, regulatory and business-driven change. In addition, the function partners with stakeholders in identifying business optimization opportunities with a view to creating scalability within the product-lines and increasing STP. The strategy & change delivery managers are responsible for creating, implementing and maintaining a book of work (portfolio) as well as successful delivery of projects that have been agreed with key stakeholders at both the regional and global level. Activities Manage delivery of multiple projects from inception to implementation for various strategic, industry, regulatory, mandatory, BAU or streamlining initiatives within Operations; ensure timely and cost effective delivery. Actively manage project portfolio conflicts – schedule embargos, resource management and delivery risk. Liaise directly with multiple IT groups to ensure business requirements are clearly articulated, understood and tracked as well as ensure that IT deliverables are traceable to agreed business requirements. Ensure active operations participation in local implementation as required, working closely with IT and the respective Operations stakeholders. Adhere to and actively support established policies and procedures both firm wide and at group level. Actively participate in prioritization and change governance forums to reinforce communication and alignment to key management and stakeholder priorities. Functional Knowledge Strong experience in a change management function within the finance industry, working within a Global Markets environment. A broad working knowledge of Global Market products. A track record of partnering with Operations Asset Class heads, Front office, IT and external stakeholders to support and implement agreed strategy. Able to exercise independent initiative and proactively overcome obstacles and changing circumstances. A good knowledge of innovative technologies and experience in projects utilizing innovative technologies to deliver tangible business benefits. Able to obtain buy in / manage expectations – innovation projects are prone to unforeseen issues / delays and honest dialogue is needed throughout. Strong relationship management and communication skills. Equal Opportunity At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us: we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen. At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as protection of their labor and social rights. At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care. We want you to be part of our team Find out what it's like to work with us. Seniority level Mid‑Senior level Employment type Full-time Job function Project Management and Information Technology #J-18808-Ljbffr
