Associate Support Engineer

hace 3 semanas

Guadalajara, México Astrazeneca A tiempo completo

Associate Support Engineer / Veeva Vault Platform Engineer**JOB DESCRIPTION**:This support Engineer role may also be part of DevOps Platform team for AZ EQV Vault (Platform that hosts EQV) suite.**KEY RESPONSIBILITIES**:- Serve as an internal consultant and Veeva Vault expert for IT and business partners across regions and business areas.- Participate in business requirement gathering and design activities with business & IT stakeholders as part of scrum team.- Perform delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives.- Design and build extensions for Veeva Vault to accommodate custom business flows.- Ensure that all system security and control procedures are implemented and maintained- Generate and implement ideas to simplify / streamline our integration landscape in alignment with integration design and patterns.- Responsible to maintain the configuration specification documentation both for functional and integration configuration.- Manage/Update JIRA Board or any Equivalent Tools (HP ALM) during the lifecycle of an implementation focusing on requirements gathering, configuration, validation/testing, training, and go-live activities during releases.- Edit/update/maintain integration interfaces.When needed work with Integrations team to ensure that the integrations are set up and working as expected.- Work with Veeva technical team on requirements, issues related to Veeva API, Security Set-up and Functional Configuration.- Responsible to solve day-to-day incidents, service requests (Access Requests) and work towards incident-reduction and automation.Also, update Service Now (ticket management tool) for all events with respect to the incidents, service requests, changes and problems.- **MANDATORY SKILLS**:- Solid understanding of content management concepts.- Working experience in any of the Veeva Vault product (QualityDocs preferred).- Knowledge of SQL to write queries to help understand the integration requirements to be enabled via API led integrations.within Platform.- Knowledge of support processes like Incident Management, Problem Management, Change Management and experience working in support teams.- Knowledge of QA Management process in Pharma Industry.- Degree in Engineering/Life Sciences.**DESIERED SKILLS**:- Direct experience in Veeva QualityDocs/QMS.- Experience working with JIRA, Service Now.- Certification in Veeva (Preferable)- Exposure in DevOps working culture will be an added advantage.- Experience of working in agile teams using methodologies such as SCRUM.**EDUCATIONAL BACKGROUND**:Degree in Engineering/Life Science**PREFERABLE INDUSTRY**:Preferably with Pharma Domain**OVERALL YEARS OF EXPERIENCE**:4 years of relevant IT experience

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