Key Account Manager

hace 24 horas

Puebla, México Valoroo A tiempo completo

Overview The Key Account Manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on-site at the customer. The role also handles the daily execution of import/export container movements, coordinates terminal appointments, and manages the yard, bridging drivers and yard operations with the customer to ensure on-time delivery, meet expectations, and KPIs while minimizing demurrage/detention fees and maximizing profitability.

Responsibilities

Customer Facing & Account Management Primary Contact: Serve as the main point of contact for assigned clients regarding container status, last-minute changes, and issue resolution. Customer Meetings: Attend regular client meetings (in-person) to review Key Performance Indicators (KPIs) such as on-time pickup/delivery, detention, and hot container turn times. Proactive Communication: Inform customers of delays, port congestion, or chassis shortages before they impact the supply chain. Relationship Building: Strengthen client relationships through professional, empathetic, and responsive service.

Account Growth: Work with the customer to identify new opportunities to further grow the account. Drayage Dispatching & Operational Leadership Dispatcher Team Leadership: Supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching. Carrier Management: Schedule and dispatch carriers to port terminals, rail ramps, and customer locations. Performance Monitoring: Monitor driver real-time locations to ensure on-time, efficient pickups and deliveries.

Yard Management & Terminal Operations Container Tracking: Monitor container availability (LFD - Last Free Day) via terminal portals to avoid demurrage. Equipment Control: Manage the inventory of empty containers, chassis, and loaded containers in the yard. Terminal Liaison: Coordinate with marine terminals and railroads to ensure efficient turn times for drivers.

Requirements

& Qualifications Experience: 3–5+ years of experience in drayage dispatching, trucking logistics, or container management (required). Bilingual: Proficient in reading, writing, and speaking both English and Spanish. 3PL Experience: Proven experience in a 3PL or Asset-based brokerage environment. Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team. Technical Skills: Proficiency in TMS software, YMS software, Microsoft Outlook, and Microsoft Excel.

Communication: Exceptional verbal and written communication skills for client-facing meetings. Problem-Solving: Ability to think critically, make decisions under pressure, and resolve customer complaints. Education: High School Diploma required; Bachelor’s degree in Supply Chain/Logistics preferred. Core Competencies Client Intimacy: A desire to understand and meet the unique needs of the customer.

Proactive Attitude: Ability to anticipate problems and act in a fast-paced environment. Accountability: High ownership of results, including KPI performance. #J-18808-Ljbffr

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