Workforce Manager — Capacity

hace 2 semanas


Mexico City SimplePractice A tiempo completo

A healthcare software company seeks a Workforce Manager to oversee capacity planning and scheduling for Customer Success teams. This role includes analyzing key performance metrics and collaborating with business partners to enhance customer experience. Ideal candidates have over three years of workforce management experience in a large contact center and possess expert knowledge of WFM software. The position offers benefits like medical coverage, a hybrid work schedule, and flexible time off.
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