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The Talent Acquisition Operation Service Analyst II performs operational and customer services for the entire TA department.The role- includes troubleshooting and providing solutions to hiring processes, compliance monitoring, managing customer inquiries, and assisting in- departments.The role works closely with certain key vendors to integrate and manage the flow of work.**Key Responsibilities**:Vendor Management- Manages day-to-day vendor relations with Kelly Services vendor (enterprise's clerical and non-professional contingent laborsolution) and Sterling (enterprise drug and background solution)- Reviews, analyzes, and recommends improvements on vendor performance against service level metrics and agreements toensure quality and efficiency - attend weekly vendor calls to address performance issues- Manages Tier 2 customer services issues relating to Sterling and Kelly Services and serve as escalation for the TalentAcquisition team; responsible for solving issues- SAP Error Report/Sox Compliance- Using daily SAP error report (SOX compliance) identify business issues, investigates and researches root cause to develop abusiness solution recommendation; Drives timely and efficient resolutions of SAP errors; Consults with recruiters on- recommended solution and future process improvements to avoid future errors- Constructs just-in-time training and communication to mitigate issues and errors; also ongoing monthly distribution of processimprovements, tips and training material to TA and field recruiting teams-- Identifies process gaps and recommends changes and communications needed to reduce overall errors- Independently analyzes trends and informs leadership on possible new processes and best practices based on industryresearch; Analyzes quantitative, qualitative and trend data:- Analyzes information from a variety of sources (i.e. SAP and Taleo)l Identifies how individual data points fit into a larger circumstance- Develops and maintains reports and communicate findings to involved parties (i.e. Recruiters, Search Associates, and- Managers)- Develops key internal/external relationships (recruiters, search associates, and managers) to drive results and customersatisfaction- Maintains key data for quarterly SOX reviewCompliance and Process Improvement- Reviews and assists with compliance auditing (i.e. hire file, salary analysis, I-9)accurate onboarding data while working closely with the recruiters- Monitors I9 process and issues through our I9 Hire Right vendor- Conducts ongoing assessments of processes and make recommendations for improvements- Participates in TA department and team level projects focused on processes and technology improvements (i.e. Taleo Steps &Technology Troubleshooting- Provides technical, operational, and customer service support to TA members on Taleo flow and errors- Provides consultation on Sterling platform system issues- Partners with TA and other HR departments, technology organizations, and IBM to build, maintain, redesign, troubleshootsystem issues, and recommend improvements- Manages all TA SharePoint sites by granting permission, editing pages, publishing content, tracking and developing content- Maintains data integrity of applicant tracking system, Taleo and resolve data issuesProjects/Taskforces- Participates as a key role in projects that result in process improvements Talent Acquisition- Serves as a Lean Onboarding Core Team member- Plays a key role in projects, taskforces and COP's including but not limited to the Core TA Taskforce, Customer Value- Proposition project, TA Technology Task Force, Rehabilitation of Correspondences Core Team, and the Hiring Manager PortalProject- Independently leads projects and/or makes recommendations that result in process improvements for the recruiting function, theclient, and/or best practice- Talent Acquisition IVR Solution co-owner- Cross-trained on ComplianceJOB REQUIREMENTSKnowledge/Skills/Abilities/Experience- Bachelor's Degree- 0-2 years of related experience- Experience with balancing routine and non-routine tasks along with ad hoc requests in a deadline sensitive environment- Intermediate working knowledge of Microsoft Word, Power Point, and Excel- Ability to troubleshoot and analyze complex data issues to determine root cause- Strong organizational and time management skills including the ability to complete concurrent tasks in a timely fashion; thrive ina fast paced environment- Strong interpersonal, written and verbal communication skills- Excellent client relationship skills to communicate proactively and partner effectively with team leaders, recruiters and others inthe organization, and across functional areas- Time and project management skills- Detail oriented, creative thinker and strong problem solver
