ServiceDesk Lead

hace 2 semanas

Xico, México J.S. Held Llc A tiempo completo

A leading IT support company in Xico, Mexico, is seeking an experienced manager to lead their ServiceDesk team. The successful candidate will oversee ticket management, maintain key performance indicators, and ensure customer service excellence. Candidates must possess at least eight years of IT support experience, exceptional communication skills, and a Bachelor's degree in computer science or a related field. This full-time position offers a flexible environment with comprehensive benefits including medical and dental insurance.
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  • Servicedesk Tier I Lead

    hace 2 semanas

    Xico, México J.S. Held Llc A tiempo completo

    Responsibilities Monitor and distribute incoming tickets to ServiceDesk Agents Identify and assign priorities to incoming tickets Ensure customer service is timely and accurate based on KPIs and SLAs Maintain quality KPIs on a healthy level and conduct actions when negative trends are detected Train and support ServiceDesk Tier I agents Monitor aged tickets...

  • Servicedesk Tier I Lead

    hace 2 semanas

    Xico, México J.S. Held Llc A tiempo completo

    Responsibilities Monitor and distribute incoming tickets to ServiceDesk Agents Identify and assign priorities to incoming tickets Ensure customer service is timely and accurate based on KPIs and SLAs Maintain quality KPIs on a healthy level and conduct actions when negative trends are detected Train and support ServiceDesk Tier I agents Monitor aged tickets...