Digital Mobile Product Owner Junior

-Job descriptionRole purposeThe Junior Digital Product Owner will be responsible for supporting the digital product roadmap in specific value streams and development cycle to maximize product's value and experience, from gathering and analysis of requirements through the development stage, up to the launch of the product.Assist definition of product roadmap according to outcomes defines and OKRsGenerate and refine user stories in accordance to product visionContribute to digital asset solution design in collaboration with Channel Experience and IT teamsConvene with local and global product, technology, design and risk teams to assure full understanding of requirementsConsolidate information, policies and data to complete definitions and ease decision making for developmentReview and present trade-offs, adjustments and relevant product decisions to product ownerAbility to adjust quickly to renewed priorities and adapt to new teams and ways of workingsRepresent the voice of the customer ensuring optimal performance, experience and usabilityThe role requires extensive collaboration with product owners and also technical teams and global digital management.Principal Accountabilities:Deliver capabilities in digital platforms that generate business and customer valueGather and refine requirements to generate epics and stories with a clear definition of doneImplement product backlog based on overall product strategy and visionAccelerate execution of tasks based on development planAnalyse options, trade-offs and make decisions to continue development stageCooperate with business, engineering, project managers and other teams to expedite product value deliveryIdeate and promote solutions for optimal customer servicingCustomersDeliver best-in-class experiences for our customers, with clear differentiators versus other players,Implement both tactical and strategic solutions to main customer pain points in the different channels,Foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with multiples teams to enable enhancements.Operational Effectiveness & ControlReview quality of interactions in different channelsEnsure compliance to internal and external policiesImplement programmes to deliver best in class standards in managing and mitigating risksMajor ChallengesThere are a number of significant challenges that will need to be addressed at the same time, and these include:Ensure a customer-first approach, fostering a mindset shift throughout the different areas,Balance short-term and medium to long-term priorities,Support change and deliver on a significant transformation agenda, which requires implementation of optimal business processes, analytics and technology,WPBDIGITALMEXRequirementsRole ContextThe role holder will be based in Mexico City, reporting to the Digital Product Owner,The position needs to work in full collaboration with projects' multidisciplinary team, who will ultimately be responsible for delivering the experience.With evolving customer expectations and an ever changing regulatory environment the jobholder will be required to support delivery of a complex portfolio of work and manage a wide range of competing priorities.This will require increasing the pace at which we deliver and embed changes, operating in a more agile manner both internally and working with our key delivery partners,The jobholder is required to have a developed understanding of current bank strategy, market dynamics, together with developments in their department, and in IT.This will translate into the formulation of channel strategies that use technology and effective design to secure competitive channel advantage, reduce costs and improve income across the WPB channels.The role holder needs to have knowledge and experience in the following areas:2+ years of experience in product and/or project managementFluent in Spanish and Advanced EnglishExperience following agile methodologies and project management.Effective team player with high energy, ability to manage conflict and relationshipsBachelor's degree or equivalent, preferably with experience in a global organisation working across cultures,Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs.Accustomed to working collaboratively with cross-functional team members.Strong desire and capability to learn and adapt, and demonstrated business knowledge.In addition, other nice to have knowledge and experience include:Experience in Financial Industry or related fieldsMaster in Business Administration or equivalent degree,Business experience in a variety of roles (WPB) centred on delivery of high quality customer service Experience of leading a complex business unitKnowledge of DBS - functionally, operationally and financiallyWe are as an organization and what distinguishes u