Digital Infrastructure Delivery Manager

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. Product Owner - Americas Engineering Pod for iWPB Digital Platforms Role Purpose This role is responsible for defining and prioritizing the roadmap for infrastructure initiatives and products, ensuring they align with the strategic objectives of iWPB Digital Platforms and deliver value to our retail banking customers. You will work closely with our delivery and engineering teams, as well as our colleagues in ITID, to support the delivery of world-class service across 300+ Digital Banking services globally. We offer a chance to broaden or deepen knowledge in global projects in a dynamic team, as well as great development opportunities in line with the bank's strategy. Main Activities Define and articulate the vision, strategy, and roadmap for the Americas Engineering Pod's infrastructure products and initiatives, ensuring alignment with overall iWPB Digital Platform goals. Translate business needs and customer requirements into detailed user stories and acceptance criteria for engineering teams. Prioritize the product backlog based on business value, technical feasibility, and strategic importance. Manage initiatives which can provide new products to the business with a competitive edge. Manage initiatives which protect and secure new or existing services and products to the business. Work closely with engineering teams throughout the development lifecycle to ensure solutions meet product requirements and quality standards. Ensure operational and system tests are successfully completed and results are shared with teams. Ensure infrastructure billing is as per agreed estimates. Provide regular updates to relevant stakeholders with regard to the progress of infrastructure-related tasks in relation to agreed timelines and milestones. Manage and report risks associated with the Infrastructure area. Ensuring infrastructure deliverables are as per the agreed quality, cost, and on schedule. Conduct regular team meetings and produce periodic reports. Timely escalation of issues and mitigation actions. Manage and co-ordinate with IT teams to resolve post-production defects and provide regular updates. Act as the principal coordinating point for Infrastructure teams. Assist in the release of projects to production and provide post-implementation support. Infrastructure life cycle management, including evergreening. Work closely with engineering teams to support the activities of infrastructure life cycle management, including patching, vulnerability fix, upgrade, evergreening and demise. Qualifications Required Ability to build strong relationships and communicate with a wide spectrum of stakeholders, especially with senior stakeholders in Business & IT. Familiarity with Jira, Confluence, DevOps tools, Agile methodologies, and open to new Ways of Working. Experience of managing multi-disciplined, multi-location teams to timelines. Ability to work in an unstructured and changing environment and adaptable to managing changing priorities with the ability to pivot on strategy and priorities when business needs arise. Self-sufficient and demonstrates initiative, and open to learn new practices and techniques. Strong leadership skills with the ability to influence others positively. Strong team player engaging and encouraging others with a forward-thinking approach. Open to different cultures, opinions, and working practices. A high level of commitment and self-motivation, together with an ability to deal with stressful environments. Passionate about delivering value to customers. Proven technical expertise in an IT role. Good knowledge of crisis response and recovery. Excellent analytical and problem-solving skills. Highly adaptable and ability to approach things differently. End to end systems architecture knowledge. DevOps principles for efficient delivery. Mentoring and supporting colleagues. Infrastructure design and architecture, with knowledge on Linux, MQ, Oracle, Mongo, and Cloud technologies. Management of Risk (Operational Risk / FIM requirements). Language Level English level - Advanced Conversational English Proficiency +C1. At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now yo #J-18808-Ljbffr