Knowledge Ai Support Manager

OverviewAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry.What You’ll DoRespond to and resolve customer inquiries of varying complexity within established SLAs.Deliver a positive, customer-centric approach to issue resolution.Manage and document customer cases, updates, and tasks in our ticketing system.Review and process customer forms and documentation.Serve as a Subject Matter Expert (SME) for designated products and support processes.Collaborate with Product, Customer Success, Account Management, and other internal teams.Bring ideas to the table to improve processes and enhance the customer experience.The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsQualificationsAt least 1 year of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workJob Title: Customer support representativeJob Location: Guadalajara, MexicoJob DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Join one of the biggest IT Services companies in the world Here you can transform your careerWhy join TCS? Here at TCS we believe that people make the difference, that we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario is to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Junior Customer Support Analyst in Guadalajara, who wants to learn and transform his career.In this role you will:Communicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsAnd much better if you stand out for:Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workAt least 1 year of relevant work experienceAdvanced English requiredWhat do we offer?Fantastic benefits from the first day: food vouchers, private health insurance, and moreFully paid Monday to Friday training, earn 100% of your salary from day oneStable schedules. No changing your schedule every two weeks or coming in at different times every dayTwo days off a weekIncrease your salary every year according to your performanceEEO and InclusionAt TATA Consultancy Services we promote an inclusive culture and work for equity across gender, disabilities, LGBTQIA+, religion, race, and ethnicity. All opportunities are based on these principles. Our motto is “Inclusion without exception”.The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in various platformsQualificationsAt least 1 year of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workNote: The document also contains additional sections related to advanced SEO leadership for Senior Living communities, including Content & Authority Strategy, Digital Authority & Backlink Strategy, Local Search & SEMO, Cross-Channel Awareness, Performance Measurement & Results, and Requirements. These should be treated as a separate role and are not part of the Junior Customer Support listing above. #J-18808-Ljbffr