Customer Engagement Specialist
hace 4 semanas
AtPatrianna, we are passionate about deliveringworld-class gaming experiencesto millions of players around the globe. As a dynamic, international team, we embrace acollaborative remote-working culturethat prioritisesinnovation and excellencein everything we do. Our commitment tocustomer engagement and satisfactiondrives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.If you're eager to make an impact in afast-paced, forward-thinking companythat is shaping the future of the gaming industry, we would love to hear from youRole OverviewWe are looking for aCustomer Engagement Specialistto proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.Key ResponsibilitiesProactive Outreach:Initiate outbound communications with customers who have shown interest in our products and services.Customer Conversion:Convert potential customers into active members by providing apositive and seamless customer experience, addressing concerns, and guiding them through the onboarding process.Product Knowledge:Develop and maintain adeep understandingof our company's offerings to effectively convey their value, benefits, and unique features.Multi-Channel Engagement:Utiliselive chat, emails, and follow-up communicationsto ensure customer satisfaction, foster engagement, and encourage long-term retention.Cross-Team Collaboration:Work closely with theCustomer Service, CRM, Operations, and Marketing teamsto share insights and improve customer conversion and engagement strategies.What We're Looking ForEducation:Bachelor's degree required.Experience:Minimum2 yearsin an outbound sales and customer service role.Prior experience in theiGaming/online casinois essential.At least6 months of voice/phone call center experiencehandling US-based accounts.At least6 months of experience providing email and chat supportfor US-based accounts.Skills & Competencies:Excellentwritten and verbal communication skillswith professional email and chat etiquette.Passion forcustomer satisfaction and delivering top-tier support.Strong technical aptitude and proficiency in usingcustomer-facing software.Familiarity withCRM platformsis a plus but not essential.Why Join Patrianna?Be part of aninnovative, international teamdedicated to deliveringbest-in-class gaming experiences.Enjoy acollaborative, remote-friendly work environmentthat values creativity and professional growth.Work in afast-growing, forward-thinking industrywith exciting career development opportunities.Competitive salary andperformance-based incentives.If you're ready to join ahigh-energy team in the gaming industryand make a real impact on customer engagement, we'd love to hear from you#J-*****-Ljbffr
-
Customer Engagement
hace 4 semanas
Xico, México Zeekr México A tiempo completoA leading automotive company in Veracruz, Xico, is seeking a Customer Engagement Specialist to strengthen user experiences and engagement strategies across digital platforms and offline events.The ideal candidate has 2-3 years in user operations, is fluent in English, and holds a degree in Marketing or Communications.This exciting opportunity involves...
-
Finance Process Designer
hace 3 semanas
Xico, México Customer Intelligence Inc. A tiempo completoA leading consulting firm in finance is seeking a Process Consultant / Service Design Specialist in Xico, Mexico. The role involves analyzing and optimizing operational processes to enhance customer experience in the banking sector. Candidates should have a Bachelor's degree and 1-3 years of consulting experience. Essential skills include process...
-
Community Engagement Specialist
hace 4 semanas
Xico, México Zendesk A tiempo completo**Job Description**:***Community Engagement Specialist****Â**:Zendesk's Digital Customer Experience team is seeking a Community Engagement Specialist to drive relevant, authentic community engagement, with a focus on adoption, optimization, risk mitigation, and value realization in the Zendesk suite of tools.ÂZendesk's Digital CX team is on a mission to...
-
Preventa Dynamics 365 Customer Engagement
hace 4 semanas
Xico, México Gcg A tiempo completo**Preventa Customer Engagement - Dynamics 365**En nuestra empresa, estamos en busca de un Consultor de preventa customer engagement con experiência en Microsoft, para unirse a nuestro equipo de ventas técnicas.Este rol es crucial para demostrar el valor de nuestras soluciones a los clientes potenciales, mediante demostraciones técnicas personalizadas y la...
-
Remote Growth
hace 7 días
Xico, México Growthx Ai A tiempo completoA leading growth marketing company is seeking a Customer Engagement Manager to propel customer success using innovative strategies. Ideal candidates should demonstrate a successful track record in Customer Success and Growth roles, especially in B2B sectors, alongside a robust understanding of AI tools. The role involves leading the customer engagement...
-
Digital Customer Engagement Manager
hace 4 semanas
Xico, México Sap A tiempo completo**We help the world run better**At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Engagement
hace 4 semanas
Xico, México Bebeeengagement A tiempo completoA dynamic engagement company in Veracruz is looking for a passionate Customer Engagement Strategist.In this role, you will manage brand channels to activate users, develop consumer networks, and organize community events.The ideal candidate will have 2–3 years in user operations or community management, strong communication skills, and a Bachelor's degree...
-
Community Engagement Specialist
hace 3 semanas
Xico, México Zendesk A tiempo completoJob DescriptionZendesk's Digital CX team is on a mission to enable our customers to realize value through relevant, high-quality digital experiences, built from the deep well of knowledge from Zendesk's community.Community Engagement Specialists support this effort by interacting with customers through virtual and online forums, including online discussions,...
-
Administrador De Proyecto Customer Engagement Crm
hace 4 semanas
Xico, México Gcg A tiempo completo**Administrador de Proyecto Customer Engagement****Descripción del Puesto**:**Responsabilidades Principales**:- Gestionar y coordinar proyectos de Customer Engagement, asegurando que se cumplan los plazos y que los recursos se utilicen de manera efectiva.- Colaborar estrechamente con diferentes áreas de la empresa, incluyendo Ventas, Consultoria y...
-
Head Of Customer Engagement
hace 7 días
Xico, México Growthx Ai A tiempo completoA leading growth marketing company is seeking a Customer Engagement Manager to drive customer success through innovative strategies and systems. The ideal candidate will have a proven track record in Customer Success or Growth roles, particularly in B2B environments, with a strong understanding of AI tools. Responsibilities include leading the customer...
