Site Manager

* Implements Airport IT software and hardware solutions and ensures the successful continued operation of all installed computer hardware and software on a variety of systems throughout the airport.* Establishes, modifies, implements and monitors systems and procedures to enhance timely and efficient workflow* Confers with company and airport project personnel to provide technical advice and resolve problems while ensuring that all problems are responded to or escalated within predefined time constraints.* Confers with project personnel to provide or receive technical advice and resolve problems.* Monitors daily activities of the airport operation as well as all systems daily to ensure continued 24/7 operation* Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.* Ensures efficient and effective delivery of support services to the client base and coordinates cross-team interactions to ensure service levels are maintained.* Ensures that all problems are recorded in the ServiceNow trouble ticket system* Ensures that all Airport or Amadeus documentation is updated and stored on the Amadeus SharePoint site* Develops quality assurance test plans and directs or performs the quality assurance testing* Troubleshoots all issues using analytical skills, problem solving techniques, time management skills and escalate for help when needed.* Must adhere to the airport authority contract and work hours* Submittal of a Weekly SOFTE Report at the end of each week, summarizing operational status and key updates. The report is to be sent to designated Amadeus management and designated Airport Authority staff.* If Site Manager does have subordinates, Site Manager is to supply Weekly Status Reports to Management and subordinates are required to supply Daily Status Reports to Site Manager.* Reviews of monthly ticket reports for correct troubleshooting and resolution content* Follows up with other Amadeus staff on outstanding/open tickets.* Maintains a backup of all pertinent hardware OS and software systems* Other duties as assigned.* Bachelor's degree (B.A.) from four-year College or university and/or equivalent work experience.* 5-7 year related experience and/or training, or equivalent combination of education and experience* Knowledge of PC and Server operating systems* Peripheral communication knowledge (serial and TCP/IP)* Networking skills including but not limited to physical and logical LAN, WAN and Routing* Knowledge of highly available designs for mission critical applications* Experience with Virtual machine solutions including VMware, Veeam, VMotion and ESXi Environments* Machine duplication or imaging and remote installation technologies* Understanding of application server technologies – ie. IIS, Tomcat, JBOSS* General understanding of RDBMS installation configuration and administration* Knowledge of travel industry standards – i.e. IATA, AEA, ATB* Understand a Virtual environment VMware, Veeam, VMotion, Vsphere and ESXi Environments* Language Skills: Advanced communication skills in English and Spanish both written and spoken* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in both languages.* Ability to write reports, business correspondence, and procedure manuals in English and Spanish.* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in either language.* Ability to oversee and track all projects* Ability to schedule staff coverage for operational hours* Ability to work Flexible work schedule when needed* Ability to track and maintain site budget and process requisitions* Ability to track inventory, shipping, receiving, RMAs* Must have management knowledge and experience* Must have customer service knowledge and experience & be able to communicate with upper management* Must have experience working with vendors* Able to manage a sub-contractor employee and manage employees* Must be able to pass Security clearance to work in a TSA secured environment* Must have excellent organizational skills and pay great attention to details.* Must be able to manage your time and be able to work multiple issues at the same time.* Must have the ability to work independently and with a team* Must have valid driver’s license and possess a vehicle for service calls.* Must be able to pass airport security screening and maintain an airport badge.* Must be able to work a flexible shift which includes working day and night shifts, along with weekends and holidays**Reasoning Ability**: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this Job, the employee is regularly required to walk and talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Ability to climb ladders. This job requires the ability to work in disparate work environments which will include standing for multiple hours on concrete, tile and carpeted surfaces. Must have manual dexterity to perform job tasks. Ability to lift hardware in and out of shipping containers, racks and cabinets. Ability to walk long distances indoors and outdoors in various weather conditions can be from mild to extreme.Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
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