Operations Manager

hace 2 semanas

Isla Mujeres, México Selina A tiempo completo

**Who we are**Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.**What the role is**The Operation Manager is responsible to check all the operations under their management to offer the best experience and quality for the nomads**What you will be doing**:**Housekeeping responsibilities**- Managing housekeeping team- Quality control of housekeeping, in particular to ensure rooms meet standards before check-in- Overseeing housekeeping in common areas- Training and induction of new housekeeping staff- Ordering housekeeping supplies- Managing inventory in housekeeping supply rooms- Budget management for housekeeping**Maintenance and facilities responsibilities**- Managing full time maintenance workers- Responsible for monitoring ongoing maintenance of rooms and common areas, and ensuring quality of work- Responsible for receiving reports of maintenance issues from staff, and responsible for prioritizing repairs- Pre-emptive maintenance around the hostel - spotting issues before they arise and resolving- Prioritizing day-to-day maintenance alongside large maintenance and improvement projects- Overseeing renovations of rooms and common areas- Research and purchasing of maintenance supplies and equipment- Budget management for maintenance**Tours & Travel Responsibilities**- Responsible for ensuring all reception staff is trained on all Tours & Travel products- Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms- Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions.- Responsible for the effective selling of Tours & Travel products on all reception staff during check-in**Responsible for the property security**- CCTV are operating and covering the property- security guards on daily basis- security for special events**overseeing the reception and customer service****Responsible of the communication between all departments in the hostel**- Central point of communication between all operational departments in the hostels- Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.- As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.**Responsible of the communication between the commercial area to selina**- Requests from and to the businesses- Monitoring their agreement**Stand in of the location manager in case of absent**- Standing in for General Manager when absent- Responsible for day-to-day issues in all departments**What you need for the role**- Previous experience with community engagement- Education lover- Experience producing or coordinating events- Excellent communication skills- Creative- Cultural sensitivity skills- English language skills- Ability to work under pressure

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