Senior Solutions Consultant

Overview The Solutions Consultant promotes, explains and integrates the technical aspects, along with the value and business aspects of the Zendesk platform, during the sales cycle. As a Solution Consultant you will be presenting and explaining concepts for clients so that they understand the likely impacts and benefits of proposed value solutions. The Solution Consultant have a trusted position of authority as they help transform the way a team works to improve customer service and organizational performance. The Solution Consultant will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects. Requirements You have 5-8 years of related experience and a minimum of 3 years of software pre‑sales experience. Good interpersonal, communication, persuasion, presentation and writing skills. Experience scoping, leading and executing customer pilots and Proof of Concepts. Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. You have superior solution scoping abilities, using our existing solution and influencing new product development. You have bilingual proficiency in Spanish and English. Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles. You have an obvious passion and people skills. Desired Skills Previous consulting experience implementing enterprise class software solutions. Knowledge of topics such as Customer Service software, Employee Experience, ITSM. AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware. Where We Work Location Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. About Zendesk Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all. Equal Opportunity Employment Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. #J-18808-Ljbffr