Shift Area Manager, Last Mile Operations

hace 2 semanas


Ciudad de México, Ciudad de México Amazon A tiempo completo

When you join Amazon as an Area/Shift Manager, you'llgain experience leading a large and diverse team to make sure yourarea of the business keeps pace with demand. In this hands-on role,you'll learn about the complexity of operations at a globalbusiness and what it takes to make everything run seamlessly. Whileyou implement your team's approach to drive productivity, you'llalso work closely with your colleagues to address challenges, whichmeans no two days will be the same. Amazon is looking forhigh-potential leaders, who are ready to own their impact in AmazonOperations as an entry-level manager working to be the mostcustomer-centric company on earth. You will have your leadershipcapacity stretched to its full potential, As a front-line leader,you will have an opportunity to truly invest in others and developa people-focused leadership style, while mastering the tools,processes, and operations that have created the mostcustomer-centric company on Earth. If you want to be involved incontinuing to define the future of online retail, and are dynamicand an organized self-starter, join our team in Amazon Operations.Job Specifics: - This role is fully onsite and requires flexibilityto work and rotate shifts: weekends, holidays, and/or overnightshifts, and Ability to work overtime both in peak season and asneeded. #Amazonmexico Key job responsibilities - Promote a cultureof safety and wellbeing - Analyze and implement corrective actionsto make sure quality and productivity are at consistently highlevels, and business objectives are met across all shifts - Supportand lead a team and handle administrative work alongside buildingand supporting a strong team culture - Analyze performance andsuggest process improvements to optimize work and improve customerservice - Promote best practice and continuous process improvementsacross your team in areas like health and safety and productivity -Collaborate with other managers to standardize shift processes Aday in the life ou'll work shifts and be based at one of ouroperational sites. Your main focus will be to maintain safetystandards within your team and across your site. You'll alsomonitor and maintain process efficiency. Your days will alwaysinclude prioritizing routine team management and daily operationaltasks, alongside other tasks like individual escalations, processimprovement work and wide-scale operational contingency planning.Being a key part of the operations team involves working withcolleagues in other teams and external partners to make sure westay on track to meet our customer demands and targets. This willinvolve analyzing data and performance metrics with leaders in yourbusiness area, as well as discussing the operational pros and consof technical improvements with engineers. About the team AmazonLogistics, or AMZL, handles 'last mile' delivery duties inpartnership with third-party distribution businesses. We utilizecreative thinking and continuous improvement initiatives to getmillions of physical products into the hands of our customers. Ourgoal is to make our customers' delivery experience as smooth aspossible and roll out global delivery solutions for our newestconcepts, like Amazon Fresh, Prime Now and Amazon Restaurants.There are two sides to what we do. Our 'under the roof' associatesprocess millions of products for dispatch to our delivery teams.Our team is people-focused and supportive, particularly as lots ofour people work through the night. We focus mostly on operations,with 24/7 shifts in most of our locations. Meanwhile, our 'on theroad' people work with Amazon Flex - a network of deliverycontractors. Every year, we continually raise the bar for customerexperience with new, innovative delivery services. We look for newways to overcome industry wide logistics challenges and new ideasto reduce our carbon footprint, supported by a portfolio ofcutting-edge vehicles (including Electric Vehicles) and technologyto help us do just that.- A completed Bachelor's Degree or 2+ yearsAmazon experience. - 2+ years' experience in a role with similarresponsibilities - 1+ year of direct management experience foremployees and their performance. - English Intermediate-Advanced(B2+) - Fluent in Spanish, both written and verbal- MBA or similar- Experience using Lean manufacturing methodologies. - Previousexperience as Project Management - Experience managing department´sKPIs and driven results - Bachelor's degree in business,engineering, operations, supply chain, transportation or related. -Logistics Background from Operations environment, preferably fromFirst-Middle Mile Ops. - Advanced English Proficiency(C1+)



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