Customer Operations Specialist
hace 2 días
Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Account Specialist is a critical-thinker who performs with a high degree of accuracy and thrives in a fast-paced environment.KEY DUTIESEnsure all Renewal and Sales order processing activities across our Cyber business are within the approval guidelines to protect and drive a positive increase to ARR.Maintain accurate customer data in CRM systems.Provide service to customers via telephone and email regarding licensing, billing, or sales inquiries. Partner with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support).Assist Accounts Receivable on aging invoices by attending to unresponsive customers, invoice revisions, and customer requests relating to payment.Assist with Export license requests when necessary.Create and manage customer license keys or provisioning across various licensing systems with high level of accuracy. Adhere to order specifications and company policies when creating keys or provisioning.Review submitted Sales orders to ensure that all necessary internal approvals, customer approval, documentation, and any additional requirements by product brand have been provided.Confirm submitted sales orders for accurate shipping and billing details, pricing, products, special terms, and service dates prior to invoicing. Ensure required approvals and documentation are provided.Invoice new sales, renewal, and/or upgrade orders in the appropriate CRM system within a designated turnaround time.Provide keys when required by Support or upon payment of new sales and/or renewals.Remain knowledgeable and up to date on product licensing, sales policies, and procedures.Support in training Peers and new starters as needed.Perform additional duties and projects as assigned by management.BASIC QUALIFICATIONSMinimum two years customer service experience or equivalent education and experienceBasic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and ExcelAbility to calculate pricing, including margins, discounts and increasesMust be able to manage and prioritize multiple tasksDetail oriented, self-motivated, resourceful, and reliableProficient verbal and written communication skills, including email etiquetteProfessional disposition with a customer service focusAbility to work with minimal supervision, both independently and within in a teamBasic negotiation skillsCreative problem-solver who acts confidently – spearheading solutions to problems that ariseHave tolerance for ambiguity and complexity, while working efficiently in a fast-paced environmentBasic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand)Requirement to work additional hours to ensure timely order processing around month/quarter/year end.
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Customer Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Push Operations A tiempo completoThe Team:We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create...
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Customer Operations Specialist
hace 5 días
Guadalajara, México Axon Impact A tiempo completoROLE SNAPSHOTJoin our global Cyber Customer Operations team in a critical role responsible for accurate and timely order fulfillment. Youll drive a customer-focused billing strategy, utilize deep product/process knowledge, and collaborate cross-functionally to ensure seamless customer experiences. A successful Specialist is detail-oriented, thrives in...
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Customer Operations Specialist
hace 4 días
Guadalajara, México Axon Impact A tiempo completoROLE SNAPSHOTJoin our global Cyber Customer Operations team in a critical role responsible for accurate and timely order fulfillment. Youll drive a customer-focused billing strategy, utilize deep product/process knowledge, and collaborate cross-functionally to ensure seamless customer experiences. A successful Specialist is detail-oriented, thrives in...
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Customer Support Specialist
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Guadalajara, Jal., , Mexico Push Operations A tiempo completoThe Team:We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create...
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