Training Specialist

hace 3 semanas


Guadalajara, México Valce Talent Solutions A tiempo completo

**Position: Training Specialist****Location**: Guadalajara**Contract type**: Full-time.On site Monday-Thursday, Remote on Fridays**Advanced English required****Role Description**You will be responsible for designing, delivering, and enhancing training programs that foster the development of our team members—from onboarding through continuous learning.**Key Responsibilities**Design and deliver onboarding programs for new members of the Support team.Identify knowledge gaps and propose effective training plans.Provide cross-training to experienced team members acquiring new skills.Measure program effectiveness through performance metrics.Document processes, recommend improvements, and support special projects within the Support area.**Requirements**:3 to 5 years of experience in customer-oriented roles with a strong focus on customer service.High technical aptitude and ability to quickly learn multiple software products.Excellent verbal and written communication skills.Proven experience in delivering training 1:1, in groups, via webinars, and in classroom settings.Experience developing training content for diverse audiences.Highly organized, efficient, adaptable, professional, and able to work under pressure and tight deadlines.


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