Customer Insights Analyst
hace 2 semanas
Our client's Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product / operational excellence.As a Senior Player Support Analyst, you'll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem.This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives.The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders.Key Responsibilities Lead recurring business reviews : Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams.Connect upper and lower funnel performance : Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions.Synthesize and model insights : Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement.Uncover patterns and correlations : Identify relationships between key performance metrics (e.G., contact rate, satisfaction, automation, staffing) to inform operational and product decisions.Drive strategic recommendations : Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies.Operate with high autonomy : Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives.Collaborate across functions : Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning.Support forecasting and planning : Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights.Required Qualifications Background in management consulting, strategy, or operations within technology, gaming, or service environmentsBachelor's degree in Statistics, Economics, Engineering, Business Administration, or a related field5+ years of experience in business analytics, operations strategy, or a data-driven business functionStrong analytical and problem-solving capability with a data-obsessed mindsetProven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insightsDemonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing directionProficiency in SQL, Python, and Tableau (or equivalent BI tools)Ability to work with high autonomy and manage competing priorities in a dynamic environmentFlexible to collaborate across multiple time zones and global teams Preferred Qualifications Experience in player support, digital experience, or CX analyticsMBA or relevant post-graduate degreeFamiliarity with Databricks, Google Analytics, or RedshiftThis role requires working onsite 5 days a week from our offices#J-*****-Ljbffr
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Analyst - Product Insights
hace 1 semana
Xico, México Thomson Reuters A tiempo completoAnalyst - Product Insights If you're an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you. Thomson Reuters is seeking a Product Insights Analyst for the Tax & Accounting product...
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Analyst - Product Insights
hace 1 semana
Xico, México Thomson Reuters A tiempo completoAnalyst - Product Insights If you're an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you. Thomson Reuters is seeking a Product Insights Analyst for the Tax & Accounting product...
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Analyst - Product Insights
hace 2 semanas
Xico, México Thomson Reuters A tiempo completo**Analyst - Product Insights**If you're an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you.Thomson Reuters is seeking a Product Insights Analyst for the Tax & Accounting product...
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Mexico-Based Client Engagement Analyst
hace 2 semanas
Xico, México Insights Driven Research A tiempo completoA global tech-enabled insights platform is seeking a proactive Analyst to join its new Mexico office.This role is pivotal in liaising with clients and ensuring high satisfaction through tailored expert solutions.Responsibilities include needs analysis, expert sourcing, project coordination, and maintaining compliance.The ideal candidate holds a bachelor's...
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Mexico-Based Client Engagement Analyst
hace 3 semanas
Xico, México Insights Driven Research A tiempo completoA global tech-enabled insights platform is seeking a proactive Analyst to join its new Mexico office. This role is pivotal in liaising with clients and ensuring high satisfaction through tailored expert solutions. Responsibilities include needs analysis, expert sourcing, project coordination, and maintaining compliance. The ideal candidate holds a...
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Mexico-Based Client Engagement Analyst
hace 3 semanas
Xico, México Insights Driven Research A tiempo completoA global tech-enabled insights platform is seeking a proactive Analyst to join its new Mexico office. This role is pivotal in liaising with clients and ensuring high satisfaction through tailored expert solutions. Responsibilities include needs analysis, expert sourcing, project coordination, and maintaining compliance. The ideal candidate holds a...
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Data & Insights Analyst
hace 2 semanas
Xico, México Monks A tiempo completoJoin to apply for the Data & Insights Analyst role at MonksWe are seeking a skilled Data and Isights Analyst to join our team for future opportunities.This role focuses on analyzing digital conversations to derive insights, monitor brand-related discussions, and support content strategy optimization by collaborating with creative...
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Data Analyst For Commercial Insights
hace 2 semanas
Xico, México Pepsico A tiempo completoOverview:**We Are PepsiCo**Join PepsiCo and Dare for Better!We are the perfect place for curious people, thinkers and change agents.From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...
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Bi Data Analyst: Customer Success Insights
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Xico, México Simplepractice A tiempo completoA healthcare technology company in Veracruz seeks a skilled Business Intelligence Data Analyst to join their Customer Success team.Candidates should have a bachelor's degree and 3 years of relevant experience, proficient in SQL and BI tools.Responsibilities include analyzing KPIs, building reports, and collaborating with cross-functional teams.The position...
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Customer Experience Analyst
hace 2 semanas
Xico, México findojobs A tiempo completoGet to Know Us::It's fun to work in a company where people truly believe in what they're doing!At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in ****, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.Our...
