AI Engineer
hace 12 horas
We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI. As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You'll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience. Responsibilities Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction. Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations. Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform. Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements. Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions. Identify recurring issues and contribute to internal documentation and FAQs. Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience. Audit AI conversations to detect bugs or opportunities for improvement. Ensure that all critical feedback and issues are resolved within the SLA. Requirements Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments. Strong troubleshooting skills and ability to resolve issues efficiently. Familiarity with AI behavior, JSON structures, and state machines (training provided). Experience with AI configuration, WhatsApp, APIs, and third-party integrations. Knowledge of process automation; experience with Zapier is a plus. Programming knowledge, especially in Python, is a plus. Ability to explain technical concepts clearly to both technical and non-technical audiences. Highly organized, with the ability to manage multiple support cases at once. Strong written and verbal communication skills. A customer-first mindset with a genuine desire to help clients succeed. A team player with adaptability in fast-paced environments. Passion for technology, AI, and continuous learning. Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use. Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr
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Senior Software Engineer
hace 1 semana
Mexico City Stellar AI A tiempo completoJoin to apply for the Senior Software Engineer role at Stellar AI Fully remote: open to candidates in Latin / South America, North America, Europe, the UK, Australia, and New Zealand. About the Role This is an open-ended contract opportunity, structured around project-based work with no set schedules or minimum time / task commitments. Contributors who work...
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Senior Software Engineer
hace 1 semana
Mexico City Stellar AI A tiempo completoJoin to apply for the Senior Software Engineer role at Stellar AI Fully remote: open to candidates in Latin / South America, North America, Europe, the UK, Australia, and New Zealand. About the Role This is an open-ended contract opportunity, structured around project-based work with no set schedules or minimum time / task commitments. Contributors who work...
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AI Support Engineer
hace 12 horas
Mexico City Darwin AI A tiempo completoAn innovative tech company in Mexico City is seeking a Customer Support Specialist to join the AI Special Forces team. This role demands strong troubleshooting skills and a passion for AI technology. The successful candidate will engage directly with customers, resolving inquiries and technical issues related to AI agents. A love for problem-solving and...
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AI Engineer
hace 2 semanas
Mexico City Stateside A tiempo completoOverviewLocation: Remote in LATAMEmployment Type: Full-TimeWe are seeking a dynamic AI Engineer to help design and deploy cutting-edge artificial intelligence systems that drive innovation and automation across our platforms. This role bridges the gap between data science and software engineering, requiring expertise in developing, integrating, and...
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AI Engineer
hace 2 semanas
Mexico City Stateside A tiempo completoOverviewLocation: Remote in LATAMEmployment Type: Full-TimeWe are seeking a dynamic AI Engineer to help design and deploy cutting-edge artificial intelligence systems that drive innovation and automation across our platforms. This role bridges the gap between data science and software engineering, requiring expertise in developing, integrating, and...
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AI Agent Engineer
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Mexico City TLNT A tiempo completoJoin to apply for the AI Agent Engineer role at TLNTContinue with Google Continue with Google2 weeks ago Be among the first 25 applicantsJoin to apply for the AI Agent Engineer role at TLNTJoin an AI-powered practice management platform for doctors serving medical tourists. Founded by product and technical leaders from Apple, Google, Stryker, and Harvard,...
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AI Agent Engineer
hace 2 semanas
Mexico City TLNT A tiempo completoJoin to apply for the AI Agent Engineer role at TLNTContinue with Google Continue with Google2 weeks ago Be among the first 25 applicantsJoin to apply for the AI Agent Engineer role at TLNTJoin an AI-powered practice management platform for doctors serving medical tourists. Founded by product and technical leaders from Apple, Google, Stryker, and Harvard,...
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AI Integration Engineer
hace 2 semanas
Mexico City Azkait A tiempo completoAI Agent & Plugin Integration Engineer AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como AI Agent & Plugin Integration Engineer. Requisitos Habilidades requeridas Experiencia con agentes de IA o modelos de lenguaje pequeños (SLM) Desarrollo de...
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AI Integration Engineer
hace 2 semanas
Mexico City Azkait A tiempo completoAI Agent & Plugin Integration Engineer AZKAIT es una empresa mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como AI Agent & Plugin Integration Engineer. Requisitos Habilidades requeridas Experiencia con agentes de IA o modelos de lenguaje pequeños (SLM) Desarrollo de...
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Analytics Engineer
hace 1 semana
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