Customer Success Specialist Remote

hace 2 semanas

Xico, México Property Leads A tiempo completo

**ABOUT**:**ROLE**:This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.**RESPONSIBILITIES**:- Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).- Understand our client's journey as a lead buyer at Property Leads.- Follow all Property Leads policies when handling customer support inquiries.- Work closely with our refund team to resolve a refund dispute that the lead buyer declined.- Update clients' accounts when a setting that is not accessible in the client portal needs to be changed.- Face and handle conflict professionally.- Keep track of all customer's requests, inquiries, etc.**REQUIREMENTS**:- Proven work experience with 2+ years of customer success.- Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.- Help with building a client cult like following.- Excellent communication skills, including listening and facing conflict head-on.- Willing to work in a fast-paced environment.- Self-sufficient and able to properly manage one's own time.- Well-organized- Advanced time management skills- Strong interpersonal skills with the ability to connect and relate to our clients.- Real Estate knowledge is not required, but is a plus.**RESULTS**:- Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.- Respond to customer complaints/inquiries within 30 minutes- Resolve customer complaints and inquiries within 24 hours or as soon as possible.- Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.- Help develop metrics for tracking brand & product likeness.**SALARY**:- $2,*****,000 monthly**BENEFITS**:- Competitive total compensation- Paid Sick Time

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