Real-Time Command Center Analyst

At Plata , we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and full...

At Plata, we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full control...

At Plata , we’re building the financial platform that’s redefining how people in Mexico interact with their money. Founded in 2022 by leaders behind some of the world’s most successful digital banks, Plata combines technology, simplicity, and trust to create a better financial experience for everyone. With a team of 700+ people from 20+ nationalities ,...

At Plata , we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and full control...

AtPlata, we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product,Plata Card, offers up to5% real cashback, up to60 days to pay, and full control through...

The objective of this position is to have the right number of resources available to manage incoming and outgoing customer phone volumes. The real -time analyst is accountable for ensuring people are following their published schedules. This is an entry -level position on the Workforce Management Team. Responsibilities:Monitor real -time call volume and...

AtPlata, we're building the financial platform that's redefining how people in Mexico interact with their money.Founded in 2022 by leaders behind some of the world's most successful digital banks, Plata combines technology, simplicity, and trust to create a better financial experience for everyone.With a team of700+ people from 20+ nationalities, we're...

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar- 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst- Knowledge...

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar - 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst -...

**About This Job**:The Command Center Coordinator will provide operational support for inbound sales, outbound sales, customer service, and omni-channel functions. This includes the real time monitoring of queues, creating department shift bids to ensure we always have the proper coverage, intraday performance reporting and analysis. This role plays a key...