Supply Chain Customer Service
hace 4 semanas
Your tasksONE ContiTech - The first choice for material driven solutions.Are you interested in shaping the future of ContiTech together with a great team?Please join us and contribute to our goals with your new role as Supply Chain Customer ServiceYour new place to work is Montemorelos NL (Thermo Solutions).Ensuring the order acceptance, the complete order processing andthe delivery to international customers (Monitor order entry andcreate orders)Coordination of special freightsDaily coordination of delivery dates with customers, production,demand planning and salesAllocate available stock due to ordersCreate, review and submission of standardized documents (e.g. orderconfirmation, back order overview)Responsible for the response in customer portalsProcessing of customer inquiries (requirements in customer webportals)Handling of special customer requirementsHandle and resolve customer inquiries via e-Mail and phone in atimely and accurate mannerProvide outstanding customer service to improve customersatisfaction and relationshipEnsure an efficient communication with forwarders, warehouses anddispatching departmentsUpdate customer details regularly (SharePoint)Ensuring a daily and timely transmission of incoming EDI messagesEnsuring a daily and timely transmission of correct ASN ´s to thecustomersMonitor EDI IDOCS errors and corrections with IT (Incoming orders, ASN)Claim Management (Claim reports, follow up Claim procedures)together with QS / QMImplementation, monitoring and optimization of work instructionsCoordinate small projects/ Support projectsFollow measures to improve occupational safetyComplies with company policies, rules and regulations (e.g. workingschedule, contract, quality management, health and safety,environment protection, fire prevention, data protection policy..)- Bring support and information to Quality in case of an issue.- Participate in the implementation of new projects or Engineering changes.**Profile**:- Bachelor Degree (Industrial Engineer, administration or International Trade).- 2 years of experience in Automotive Industry.- Supply Chain knowledge.- Customer Portals (Ford, Honda)- Fluent / advanced English.- Excel.- Communication and negotiation skills.**Offer**:Crucial position as a personal and direct follow up to Ford and Honda customers, maintain Q1 score and continuous good delivery performance.About usContinental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.Founded in ****, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation.In ****, Continental generated sales of €33.8 billion and currently employs more than 190,000 people in 58 countries and markets.On October 8, ****, the company celebrated its 150th anniversary.The ContiTech group sector develops and manufactures, for example, cross-material, environmentally friendly and intelligent products and systems for the automotive industry, railway engineering, mining, agriculture and other key industries.Guided by the vision of "smart and sustainable solutions beyond rubber," the group sector draws on its long-standing knowledge of the industry and materials to open up new business opportunities by combining various materials with electronic components and individual services.*****Keyfacts**:Job ID**REF*****Y**Field of work**Logistics**Location**Montemorelos**Leadership level**Leading Self**Job flexibility**Onsite Job**- Legal Entity- **Contitech Fluid Mexicana, S.A. de C.V.
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