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**Responsibilities**:- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making- Assist immediate manager with team motivation and performance monitoring- Mentor associates to improve individual performance- Consistently achieve individual and team performance targets under little to no direct supervision- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-4 years' experience in a related role- Proficient in Microsoft Office- Effective verbal and written communication skills- Sales experience- Excellent influencing and relationship management skills- Proven ability to work under limited supervision and seek out advancement opportunities- Excellent technical and data entry skills, including utilizing a 10-key touchpad- Proven ability to creatively solve problems**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.Bachillerato.Lic.Económico administrativo (deseable)Experiência auxiliar administrativo deseable.Manejo de paquetería officeExcel intermedio.**Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.-- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._
