Sap Labs Mexico

W**e help the world run better A**t SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.**MEET YOUR TEAM**The Cloud Ops team is located across three different continents, encompassing Germany, Poland, India, Canada, and Mexico (in addition to CSM, which covers almost the whole world).The team includes multiple cultures and a mix of personalities with varied skill and expertise levels.The SAP CX Commerce Situation Room Team (part of the GCID Cloud Service Management organization), the team is responsible for Major Incident Management, Case Management, and Problem Management (delivery of RCAs mainly related to Major Incidents).**WHAT YOU'LL DO**The role includes working as a De-Escalation Architect and Problem Manager as part of the CSM CX Cloud Ops Situation Room team to identify service-impacting events and drive these situations from a critical exception mode back to a "Business as Usual" engagement, as well as supporting the creation of Root Cause Analyses (RCAs) to help external customers ensure the issue does not re-occur.What makes this position unique is the growth opportunity to be part of the CSM organization and be a crucial part of the Situation Room Team, combined with enhancing your problem-solving abilities in driving disruption and degradation issues to resolution on service-impacting events.L- earn to become a trusted contact for our Case, Problem, and Major Incident Managers in terms of technical guidance and orchestration during critical situations;H- ave the opportunity to learn problem-solving skills and expand your knowledge of the solutions and monitoring tools used by SAP CX Commerce;I- mprove your negotiation, conflict management, and communication skills.**WHAT YOU BRING**We are looking for someone who takes initiative, perseveres, and stays curious.You enjoy working on meaningful, innovative projects and are energized by lifelong learning.**Please note this is a 18-months opportunity.**E- nrolled in a degree program in a Technology-related field - with at least 18 months remaining until completion;A- dvanced/Fluent English (written and verbal);I- TIL knowledge;C- onfident and outgoing personality to communicate at different levels with various teams and customers;O- rganizational skills;I- nterest in eCommerce and IT in general is desirable;A- dditional languages are considered a plus.**PLEASE, SUBMIT YOUR CV IN ENGLISH.THIS IS MANDATORY.**B**ring out your best**SW**e win with inclusion**SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.We ultimately believe in unleashing all talent and creating a better and more equitable world.E**OE AA M/F/Vet/Disability**:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.R