Noc Specialist

**_Puebla_**_, _**_Mexico_**_ _****JOB SUMMARYThe NOC Specialist position providposition provides an opportunity to work in a fast-paced collaborative environment where they have to monitor our and customer infrastructure and resolve any incident that appears.GENERAL ACCOUNTABILITIES- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.- Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.- Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS, etc.- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.- Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.TECHNICAL SKILLS- 1+ year of experience in a Customer Service monitoring operational environment.- Good technical understanding of network fundamentals and common internet protocols.- CCNA R&S is a plus.JOB QUALIFICATIONS**Education**:- Bachelor's degree preferred.- ITSM foundation training required.PROFESIONNAL SKILLS- Fluent English language skills required: verbal and written communication.- Self-motivated and disciplined.- Strong stakeholder relationship management skills.- Strong investigative and analysis skills.- Strong technical and process design and implementation skills.- Strong communication and presentation skills along with the ability to work in a highly collaborative environment.- Ability to work creatively and analytically in a problem-solving environment.- Manages multiple priorities in a high-pressure environment.**What We Offer**:Each employee has a chance to see the impact of his work.You can make a real contribution to the success of the company.Several activities are often organized all over the year, such as weekly sports sessions, team-building events, and much more.**Benefits**:Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus.**Save On Commute**:Paid office parking.**Sport Activity**:Join your colleagues in various sport activities in the area.**Discount Programs**:Medical-related discounts.**Prime Location**:In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.**PTOs**:Vacation, Sick, Holiday, and paid leave.**Sponsored Events**:Team social events, Holiday dinner.**Eat & Drink**:Enjoy a kitchen stocked with coffee, and snacks at low charge.