Cx Tech Tier Iii Premier Advanced Support

hace 4 semanas

Xico, México Warner Bros. Discovery A tiempo completo

**_Welcome to Warner Bros.Discoverythe stuff dreams are made of._****Who We Are**When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what's nextFrom brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.Here you are supported, here you are celebrated, here you can thrive.**Your New Role**:This individual is a core contributor within the Advanced Support Team who collaborates cross-functionally and at various altitudes to ensure issues are surfaced, triaged, and tracked until a resolution is achieved.**Your Role Accountabilities**:- Serve as the primary escalation point for our most sensitive support requests and support our internal VIPs and Executives- Partner closely with internal stakeholder teams (including Finance, Tech, Comms, Legal) to investigate, document, and respond to special handle requests- Identify and deliver creative workarounds and support recommendations for issues that cannot be resolved- Responsible for reproducing, confirming, and documenting new issues- Responsible for escalating business side issues to appropriate extended teams for resolution, while delivering a positive customer experience- Coach, mentor, and assist partner support teams when needed across all current or future engagement/communication channels- Participate in an on-call or flex schedule rotation to provide alternate hours, weekend, and/or holiday support coverage when needed- Participate and contribute to ongoing processes, policies, and standards improvements- At times collaborate with the global CX team to identify and uphold KPIs for service and operational excellence**Qualifications and Experiences**:- Bachelor ´s degree- 3+ years customer service experience at a comparable B2C brand, preferably in media, entertainment, technology or hospitality and supporting streaming media or equivalent technologies- Advanced portuguese and english- Accommodate occasional work schedule changes as needed to support events and premiers occurring outside of regular business hours.- Familiarity and comfort using consumer streaming devices such as Apple TV, Roku, iOS devices, Android TV/mobile, Fire devices preferred**How We Get Things Done****Championing Inclusion at WBD

  • Sr Cx Manager

    hace 4 semanas

    Xico, México Talental A tiempo completo

    Job OpportunityWanna lead the CX team at Mexico's most efficient Fintech Startup?You know the role: measure and improve CX metrics, optimize processes, etc.The difference?You'll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee.You'll report directly to the CEO and lead a team of 9 exceptional CX agents, with the...

  • Sr Cx Manager

    hace 3 semanas

    Xico, México Talental A tiempo completo

    Job Opportunity Wanna lead the CX team at Mexico's most efficient Fintech Startup? You know the role : measure and improve CX metrics, optimize processes, etc. The difference? You’ll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee. You’ll report directly to the CEO and lead a team of 9 exceptional CX agents,...

  • Sr Cx Manager

    hace 3 semanas

    Xico, México Talental A tiempo completo

    Job Opportunity Wanna lead the CX team at Mexico's most efficient Fintech Startup? You know the role : measure and improve CX metrics, optimize processes, etc. The difference? You’ll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee. You’ll report directly to the CEO and lead a team of 9 exceptional CX agents,...

  • Sr Cx Manager

    hace 3 semanas

    Xico, México Talental A tiempo completo

    Job Opportunity Wanna lead the CX team at Mexico's most efficient Fintech Startup? You know the role : measure and improve CX metrics, optimize processes, etc. The difference? You’ll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee. You’ll report directly to the CEO and lead a team of 9 exceptional CX agents,...

  • Tech Support Agent/Chat

    hace 4 semanas

    Xico, México Tech Mahindra A tiempo completo

    The position is with an internet provider company, main activity is tech support via CHAT, you will also be providing customer service, and crossed sales through the same chat platform.? It is required to have 1 year of call center experience, tech support is desirable)? The salary is approximately 14k per month before taxes?Rate per hour of 83mxn before...

  • Service Desk Tech Iii

    hace 4 semanas

    Xico, México Compucom A tiempo completo

    **Why Compucom?**Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!***:As a...

  • Cx Tech, Tier Ii

    hace 4 semanas

    Xico, México 332 Discovery Networks Mexico S. De R.L. De C.V. A tiempo completo

    Who We Are...When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what's next...From...

  • Cx Tech, Tier Ii

    hace 4 semanas

    Xico, México Warner Bros. Discovery A tiempo completo

    Welcome to Warner Bros.Discovery... the stuff dreams are made of.Who We Are...When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the...

  • Cx Tech, Tier Ii

    hace 4 semanas

    Xico, México Warner Bros. Entertainment A tiempo completo

    Welcome to Warner Bros.Discovery... the stuff dreams are made of.Who We Are...When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the...

  • Senior Tier Ii Support Lead – Coaching

    hace 4 semanas

    Xico, México Owner.Com A tiempo completo

    A growing tech company is seeking a Tier II Support Team Lead to elevate their support team in Mexico or Colombia.This remote role requires strong technical troubleshooting skills and experience in coaching team members.Key responsibilities include improving support quality, refining workflows, and collaborating cross-functionally.The estimated annual...