R&B Program Manager, Amazon Music Design Operations

Are you passionate about giving customers a voice in the products they use Are you driven by helping build project management pipelines to streamline workstreams and unlock efficiencies Do you want to grow your skills of enabling and improving process alongside a global team of designers and product managers If so the Amazon Music Research & Beta (R&B) team is looking for a talented passionate Program Manager with a track record of delivery ownership and process improvement that is excited to help us operationalize Research and Beta Program processes. You will help champion how we connect with customers around the world via our various research and beta testing programs including our Amazon Music Backstage communities of customers.Key job responsibilitiesResearch Operations- Manage logistics and workflows for user research studies (scheduling consent data handling)- Build and maintain participant panels recruitment pipelines and vendor relationships- Ensure ethical standards and privacy compliance are met across all research activities- Maintain tools and systems (e.g. research repositories scheduling tools survey platforms)- Create reporting dashboards for research impact and resource utilization- Develop and document best practices playbooks and templates for research activitiesResearch Production- Managing logistics for cross-functional research efforts- Define research timelines deliverables and roles in collaboration with researchers and stakeholders- Coordinate between teams to ensure alignment and timely execution- Maintain research calendar and coordinate cross-team meeting schedules- Manage budgets contracts and external research vendor relationships or partnerships- Track and report on research project progress impact and resource needsA day in the lifeWere growing quickly and hiring the best; this is day one. This Program Manager will support Research Operations which includes managing and learning to strategically grow our research communities vendor partnerships and process optimization efforts. The role requires the need to be adept at both managing project pipelines and building mechanisms connecting global stakeholders understanding intricacies of data privacy while also strategically planning means of scaling research order to build these mechanisms they will work across global internal partners and external vendor resources leveraging both process and technology to achieve our goals.About the teamAbout the TeamThis program management position within the Design organizations Operations department supports the Research and Beta team. The Design Operations team focuses on operational excellence across Amazon Music by establishing workflows managing customer feedback systems vendors and research pipelines. We maintain high process standards build trust with partners take action within constraints and navigate ambiguous situations. We collaborate with product design and broader Amazon teams to deliver exceptional results.Work/Life HarmonyOur team is focused on balancing life with our work and we do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale.Mentorship & Career GrowthOne of the most exciting aspects of being on the Amazon Music Design & Creative Team is the opportunity to partner closely with professionals across the full organization. The fast-paced collaborative environment means youll be working alongside music industry product design marketing and creative rock stars who can help you accelerate your career stretch your skills and bring new ideas to market.- 1-3 years in research operations UX production program management or related field- Strong organizational and project management skills with an attention to detail- Excellent communication and stakeholder management skills- Passion for improving customer experience by operationalizing and supporting research at scale- Familiarity with research methodologies tools (e.g. UserTesting dscout Lookback Airtable) and platforms- Experience with procurement processes and vendor security reviewsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.Required Experience:Manager