Customer Service Representative Medical Equipment
hace 4 semanas
As a Customer Support Representative, you will serve as a vital point of contact for our customers.You will be responsible for delivering high-quality support, managing inquiries, and ensuring a seamless customer experience across our products and services.This role requires English/Spanish fluency and occasional onsite presence at the client's Mexico City office.What You'll Do: Respond to customer inquiries via phone, email, and web portal, delivering clear and professional support.Document all correspondence, research, internal inquiries, and relevant details in the ticketing system.Provide dedicated support during standard West Coast working hours (PST).Communicate effectively with internal team members as needed.Record all communications, research findings, and actions taken in the ticketing system to maintain accurate case history.Collaborate with team members for assistance and escalate issues to management when appropriate.Use internal systems to further your understanding of the client's platform and replicate customer-reported issues as needed.Educate customers on support processes, available resources, and best practices to ensure a positive experience.Provide support for the client's software platform, assisting with troubleshooting, documentation, and day-to-day inquiries.Be onsite at the client's Mexico City office approximately once a month for support and collaboration (travel is required if not local).Must Have: ~3+ years of experience in customer support or a related field, ideally in the software industry.~ Strong phone support skills, with the ability to communicate clearly and handle live customer conversations confidently.~ Excellent written and verbal communication abilities.~ Active listening skills with the ability to understand and respond to customer needs effectively.~ Ability to multitask, prioritize, and manage time efficiently.~ Experience working with ticketing systems and customer support platforms.~ Technical aptitude and ability to quickly learn new software and tools.~ Patience, empathy, and a genuinely customer-focused mindset.~ Fluent in English and Spanish, both written and spoken (required).Nice To Have (Preferred but Not Required): Experience working with SQL SSMS.Proficiency with FreshDesk, Slack, Gmail, TeamViewer, and MS RemoteDesktop.Background in business analysis of software products.
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Sales Agent Customer Service
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Puebla, México Loh Medical A tiempo completoRole Summary: The Sales Representative will drive sales growth across Latin America and the Caribbean by identifying new opportunities, building strong customer relationships, and promoting Loh Medical's mission of Mobility & Independence.This role requires a blend of consultative selling, technical knowledge, and exceptional customer service to achieve...
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Customer Service Representative
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Puebla, México CPN Santafé Consultores de Negocios SC A tiempo completoEmpresa trasnacional, lider en su ramo, estamos en busca de un Customer Service Representative con experiência en SAP para incorporarse a nuestro equipo de atención al cliente. IDIOMA INGLES INTERMEDIO, CONVERSACIONAL (Se evaluará en entrevista). Tu principal responsabilidad será gestionar las consultas y problemas de nuestros clientes, utilizando las...
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Customer Service Representative
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Puebla, México Konecta México A tiempo completoBilingual campaign/On site/Full timeWe're looking bilingual talent to provide customer service**Requiriments**:Live in Puebla or surroundingsBachelor's certificateEnglish skillsAdvanced English (OBLIGATORY)Aviabiability to work on site**We offer**:Attractive salary of $11,000Above the law benefitsInmediatly hiringGrowth opportunitiesWe are a socially...
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Customer Service Bilingue 13000mxn
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Puebla, México Tres R A tiempo completo**Vacante para la empresa Tres R en Puebla, Puebla**: **Join Our Team as a CUSTOMER SERVICE Representative and Enjoy Amazing Benefits!** **Work just 5 days a week** with **40 hours per week** and **no prior experience needed** to get started. **We Offer**: - ️ **Legal Benefits**: Christmas bonus, vacation, social security, and Infonavit - ️...
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Customer Service Representative
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Puebla, México Agencia De Reclutamiento Tres R A tiempo completo? **Customer Service Representative**Atenderás llamadas de clientes que requieren algún tipo de asistencia automovilística.**Oferta laboral**:- Sueldo** semanal $3,****** Neto.**:- Bono promedio **$5,****** (por KPI'S).**:- Pagos semanales.- Prestaciones de Ley desde el primer día **(IMSS, prima vacacional, aguinaldo, vacaciones 12 días).****Jornada...
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Customer Service Representative
hace 5 días
Puebla, México Agencia de Reclutamiento TRES R A tiempo completo️ **Customer Service Representative** Atenderás llamadas de clientes que requieren algún tipo de asistencia automovilística. **Oferta laboral**: - Sueldo** semanal $3,000.00 Neto.**: - Bono promedio **$5,000.00 (por KPI'S).**: - Pagos semanales. - Prestaciones de Ley desde el primer día **(IMSS, prima vacacional, aguinaldo, vacaciones 12...
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Customer Service Representative
hace 1 semana
Puebla, México Tres R A tiempo completo**Vacante para la empresa Tres R en Puebla, Puebla***:Customer Service Representative.** **Requisitos**: - **Ingles conversacional.**: - Cuentas con Bachillerato trunco o en curso. - **No necesitas experiência.**: - **Vives en Puebla o Tlaxcala.** **Ofrecemos**: - **INGRESOS DE HASTA $10,500.**: - Prestaciones de ley. - Capacitación pagada. -...
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Customer Service Representative
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Puebla, México Tres R A tiempo completo**Vacante para la empresa Tres R en Puebla, Puebla***:Customer Service Representative.****Requisitos**:- **Ingles conversacional.**:- Cuentas con Bachillerato trunco o en curso.- **No necesitas experiência.**:- **Vives en Puebla o Tlaxcala.****Ofrecemos**:- **INGRESOS DE HASTA $10,500.**:- Prestaciones de ley.- Capacitación pagada.- Contratación...
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Customer Service Bilingue 13000
hace 2 semanas
Puebla, México Tres R A tiempo completo**Vacante para la empresa Tres R en Puebla, Puebla**: **JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE!** Ready to start a career in customer service with no prior experience required? This is your perfect chance! **Work Schedule**: 5 days a week, 40 hours total. **What We Offer**: - ** Legal Benefits**: Christmas bonus, vacation, social security,...
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Customer Service Bilingue 13000
hace 2 semanas
Puebla, México Tres R A tiempo completo**Vacante para la empresa Tres R en Puebla, Puebla**:**JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE!**Ready to start a career in customer service with no prior experience required? This is your perfect chance!**Work Schedule**: 5 days a week, 40 hours total.**What We Offer**:- **Legal Benefits**: Christmas bonus, vacation, social security, and...
