Digital Asset Specialist

hace 4 semanas

Xico, México Talentful A tiempo completo

Location: Must BE Located in Mexico CityThis role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations.You will manage, enrich and quality assure assets across brands / products, host user training sessions, and share industry best practices.You will also manage user queries and assist in creating reports.BIG PICTURE RESPONSIBILITIESBuild a good understanding of clients' business issues, industry, competitors, and brandsBuild rapport and trust with others and all levels within the client.Work with team members to generate new ideas and evolve and enhance existing programsWork with team members to problem solve and consult with account leadership as requiredKEY RESPONSIBILITIESDeliver system and user trainingRaise incident tickets to technical supportPromote best practices and the DAM platform across all user groupsEscalate issues or questions to appropriate team member for resolutionEntry, tagging and quality assurance of incoming assets for global distribution platformsAudit files and metadata entries for completion and proper organizationFollow operational procedures to complete tasks in a timely mannerRespond and investigate end user inquiries and requestsSupport in providing reporting to stakeholders on platform usage metrics and KPIsKEY ATTRIBUTESAuthenticity - Being present, honest and sincere goes a long way.Compassion - Doing the right thing means driving connection within our community and caring for one another.Focus on Service - Roll up those sleeves and tackle every problem with a can-do attitude.Providing the Right Resources - Always find a way, you are incredibly capable.Earn Trust - We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.Take Ownership - It's important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.Partnership - Collaboration, respecting one another and aligning your roles and responsibilities are a must.Creative Thinking - Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.KEY SKILLSRigorous attention to detail when performing process-oriented tasksSolid verbal and written communicationStrong Microsoft Office skills, particularly with large data sets in ExcelGood understanding of media channels and file formats used by the clientThe ability to multi-task with an interest in all aspects of the roleAble to work both independently and as a part of a world-class teamMedia and technology agnostic, while displaying an affinity and passion for the industryAbility to follow a structured process while being flexible when circumstances require change and adaptationAble to work both independently and as a part of a world class teamEXPERIENCE / EDUCATION1-2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required1-2 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM or CRM preferred but not requiredTIPO DE PUESTOTiempo completoTIPO DE JORNADATurno de 8 horasLUGAR DE TRABAJOEmpleo presencial#J-*****-Ljbffr

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