Service delivery manager Mexico City

About WatershedWatershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit‑ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product‑building, want to work hard at a mission‑oriented startup, and will collaborate with us in shaping the culture of a growing team.We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining usThe roleWe’re looking for a customer‑focused and detail‑oriented individual to be a founding Service Delivery Manager on our Customer Data Services team. You’ll own the delivery of our Data Ingestion service packages end‑to‑end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on‑time, on‑budget experience that accelerates customer time‑to‑value. You’ll work closely with our customers, external partners, and with internal stakeholders such as Data Specialists, Customer Success Managers, and Sustainability Data Advisors to ensure the successful delivery of our services.You will:Own end‑to‑end delivery of Data Ingestion service packages: Run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post‑go live teamsScope packages and solutions: Lead discovery to understand the customer’s data sources, formats, owners, and quality constraints, and coordinate with partners on potential solutionsAlign on timelines and hold accountability: Set clear, reasonable timelines with customers and in collaboration with partners; sequence dependencies across internal and customer teams. Hold internal collaborators and customers accountable to milestones; renegotiate timelines transparently when inputs changeControl service hours and budget: Track work against quoted hours; forecast burn and course‑correct early to stay within budget. Identify out‑of‑scope requests; manage change to protect margin and customer trustIdentify risks and escalations: Proactively surface risks (e.g., missing data owners, low data quality, timeline slippage); drive mitigation plans and timely escalationsYou might be a fit if you:Have 3‑6 years of project or program management in B2B software, professional services, or other implementationsAre customer obsessed and operate with high ownership; you anticipate needs and remove blockers without being askedAre detail‑oriented with strong organization skills; you keep scope, timelines, and artifacts tight and currentIdentify risks proactively and solve problems in a structured manner; you raise issues early with options and tradeoffsLearn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high‑volume environmentProven experience managing data‑centric projects with external customers and partnersMust be willing to work from an office 4 days per week (except for remote roles)Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.What’s the interview process like?It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.What if I need accommodations for my interview?At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long‑term conditions, mental health needs, religious observances, neurodivergence, or pregnancy‑related support requirements. If you need assistance during your process, please contact your recruiter. #J-18808-Ljbffr