Executive Director Of Firm Operations

hace 4 semanas

Tijuana, México Bebeeoperations A tiempo completo

Senior Operations Director Overview Our organization is seeking an experienced Senior Operations Director to oversee the day-to-day operations of our multi-department law firm. Key Responsibilities Departmental Oversight: Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations, Investigations, and Client Experience. KPI Tracking and Accountability: Ensure key performance indicators are tracked, data visibility is maintained, and each department is held accountable. Process & Systems Leadership: Lead the development and implementation of processes that drive efficiency and alignment across departments; optimize workflow automation and collaboration between Intake, Case Management, and Medical teams. People Management & Performance: Hire, onboard, and coach department leads, holding them to performance‑based metrics; establish structured onboarding, cross‑training, and succession planning systems. Medical & Vendor Negotiation: Lead medical provider negotiations and ensure client medical management is cost‑effective; manage investigation resources, vendor contracts, and evaluate vendor performance. Operational Reporting & Decision Support: Build dashboards in Looker Studio to track progress against KPIs and support CEO decision‑making; present weekly scorecards across departments, identifying areas of underperformance. Requirements 7+ Years COO or Director Experience – A minimum of 7 years as a Chief Operating Officer or Director of Operations in a personal injury law firm. Deep Knowledge – Deep knowledge of intakes, case management, litigation, medical records, investigations, and relevant tools and technologies. Leadership Skills – Strong leadership skills, with the ability to motivate and manage high‑performing teams. Preferred Tools and Platforms Filevine, Lead Docket, RingCentral, CallRail, Google Workspace, Asana, Zapier, Looker Studio, BambooHR, TestGorilla, TalentLMSSoft Soft Skills and Personality Fit Strategic Operator – A strategic operator with a bias for action. Teaching Ability – The ability to teach others, not just do the work. Calm Under Pressure – Calm under pressure, direct communicator. Motivational Leader – Holds teams accountable while building morale. CEO Mindset – Operates with a CEO mindset and owner mentality. We offer a competitive compensation package and opportunities for professional growth. We look forward to reviewing your application. #J-18808-Ljbffr

  • Executive Director Of Firm Operations

    hace 4 semanas

    Tijuana, México Bebeeoperations A tiempo completo

    Senior Operations Director Overview Our organization is seeking an experienced Senior Operations Director to oversee the day-to-day operations of our multi-department law firm. Key Responsibilities Departmental Oversight : Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Litigation, Litigation, Medical Records, Negotiations,...

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