Order Management Specialist

hace 4 semanas

Monterrey, México Abb A tiempo completo

**Order Management Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.In this role and using your customer service skills and knowledge, you will aid the sales team by reacting to customer inquiries.**This position reports to**:Customer Support Manager**Your responsibilities**:- Customer assistance - Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.Coordinates resolution with After-Sales Service and/or Spare Parts teams.- Customer requests - Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.- Customer relations - Proactively informs customers about issue status based on inputs and clarifies any questions.Ensures a positive customer experience throughout the entire process.- Data analysis - Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.- Targets - Tracks regular target performance and provides results to management.**Your background**:- Bachelor ´s degree in Administration, Financial, Economics or similar.- 2 years of experience working in Salesforce.- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues- Knowledge in SAP.- Advanced English level.**More about us**:

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