Technical Leader

**CoE Technical Leader****Location: Guadalajara, Mexico****HYBRID WORK**Join the largest ServiceNow pure-play Center of Excellence, an Education & Global Community HubBe part of the CoE High Performing Team structure, a group of highly skilled people working in cross-functional areas which focus on achieving a common business goal.This highly effective team is innovative in problem-solving and is known for displaying high communication and collaboration, delivering consistent and superior results.We are looking for a leader responsible for bringing out the best in their people, utilizing their skills and abilities to the fullest.He or she validates and acknowledges growth and improvement with specific feedback to ensure their people know they are valued and appreciated.The High Performing Technical Leader will oversee the delivery, execution, people management, and consulting on client-facing solutions leveraging the ServiceNow platform.Reporting to the CoE Director, this person is also responsible for ensuring quality standards and project and software development best practices are always followed.**What you get to do in this role**:**People Success - **Leaders build their people.- Build high-achieving individuals with a shared vision and create high-performing teams.- Create and maintain a career path for each individual in the group.- Build an inventory of skills, talents, and abilities.Then, discuss or find ways your team members can implement what they learn to reinforce their learning and grow.- Provide Specific, Timely, Actionable Feedback.- Monitor and review team and individual performance, and help team members improve their performance.- Set goals for the team and individuals and conduct quarterly performance reviews of the group using KPI results and other factors.- Conduct Performance Appraisals.**Delivery (participation in specific customer efforts)**- Assure your team's best practices adherence to meet our quality standards- Focus on your internal team velocity & determine the backlog that can be produced within the team assignments- Identify whether the team is dealing with any roadblock & provide the support to overcome the challenges faced- Maintain a commit-to-deploy time within the 90% range, ensuring the code has gone through testing & QA- Maintain, track, and provide a CSAT indicator in compliance to ensure your team is delivering value back to the end-customer- Participate in your team implementations by identifying bottlenecks in the development process before they start causing problems.- Lead and own all technical aspects of the team.You will act as the first point of support.- Help to create and maintain Platform Implementation Roadmap for a customer.- Focus on implementing the best practices according to company standards.- Monitoring and reporting on quality, risks, and potential opportunities for improvement.- Maintain expert knowledge of the ServiceNow platform and products.- Provide day-to-day guidance to technical consultant's staff to ensure timely, high-quality delivery of implementation projects.**Required competencies**- _Communication Skills:_ Fluent in business English, written and spoken; Excellent presentation skills; Ability to manage customers/ stakeholders and their expectations and communicate results.- _Relationship Builder: Able to_ manage relationships & stakeholders.- _Business Acumen:_ Full understanding of the business priorities, industry, and ecosystem; Is a Customer-centric focus.- _Technical expertise: _Has the knowledge and passion for keeping learning and maintaining high technical standards as well as industry proficiency; Has a proven record of excellence in managing a solutions-driven team at a senior level- _Time & priorities management: _Attention to detail; Is conscious that quality is about the details; Can meet strict deadlines- _Culture ambassador_: Able to work on a cross-functional basis with teams from different cultures and time zones; They are collaborative, self-driven, proven team players and team builders; Energetic and eager to learn and work in a culturally diverse environment.**What technical skills are we looking for?**- Bachelor's Degree, preferably in Information Technology or equivalent proven experience in technical consulting roles.- 3+ years of experience building and managing diverse, high-performing teams.- 5 years of experience in software or IT organization.- 5 years of experience with Web Technologies (Java/JavaScript, AJAX, Angular.js, XML, HTML, Web Services, etc.).- 5 years of experience in working with SaaS platforms for global customers.- IT Service Management, ITIL proven experience.- Agile SCRUM development methodology experience.**About Volteo**Volteo Digital is a global ServiceNow Elite Partner -as a progressive, transformation company, we believe connected enterprises are smart enterprises.We reimagine business operating models and leve