Manager, Mexico Operations
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Manager, MX Operations - Guadalajara, Jalisco
Are you an experienced logistics leader with a strong background in Intra-US LTL transportation and team management? We're looking for a driven professional to lead a team of planners, ensure operational excellence, and drive continuous improvement within our fast-paced logistics environment.
What You'll Do:
As the Manager, MX Operations, you will lead a team of planners while ensuring service execution, reporting accuracy, and operational efficiency. You will serve as a key liaison between operations, leadership, customers, and carriers to resolve issues, improve performance, and maintain accountability across the team.
Key Responsibilities:
- Lead, coach, and develop a team of planners to achieve operational and reporting goals.
- Ensure the accuracy, completeness, and timeliness of operational reports and documentation.
- Investigate and resolve escalations from customers, carriers, and internal stakeholders.
- Serve as the primary point of contact between leadership and the operations team.
- Monitor team performance and provide regular reporting to leadership.
- Identify operational gaps, recurring issues, and opportunities for improvement.
- Develop and implement corrective action plans to drive performance.
- Maintain detailed documentation and follow-up on operational issues through resolution.
- Hold team members accountable for service, quality, and compliance standards.
- Foster a culture of continuous improvement, ownership, and teamwork.
What We're Looking For
Required Qualifications
Hands-on experience managing or supporting Intra-US LTL operations is required.
Strong knowledge of:
- LTL (Less Than Truckload) transportation
- Service recovery
- Routing and shipment execution within the U.S. market
3+ years of experience in Management
2+ years of Transportation, Logistics, Supply Chain and Storage experience
English fluency (written and verbal).
Proven ability to analyze data, identify trends, and make operational decisions.
Strong problem-solving skills and ability to work in a fast-paced environment.
Preferred Qualifications
- Previous leadership or people management experience.
- Experience within freight brokerage, 3PL, transportation, or logistics operations.
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
- Experience managing operational KPIs and performance metrics.
- Ability to coach, mentor, and hold teams accountable.
What Makes You Successful
- Strong leadership presence.
- Excellent communication skills across all organizational levels.
- Ability to resolve complex operational challenges.
- Customer-focused approach.
- Proactive and solution-oriented attitude.
If you have a proven background in Intra-US LTL transportation, experience leading teams, and a passion for operational excellence, we'd love to hear from you.
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