JR NOC Analyst
hace 2 semanas
Jr. NOC Analyst Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform. What You’ll Do Monitor the performance and availability of all IT infrastructure, facilities, applications, and services of Solera (including network, backup & storage, cloud services, data centers, customer facing products, etc.). Handle incoming calls or emails from supporting teams, customers, vendors, or employees. Assist in diagnosing user desktop system issues and assist to fix or elevate for ticketing. Ensure incident management processes and SLAs are respected. Participate in the process of change control and releases to ensure relevant procedures are followed. Administer service requests and official communication processes. Aid in ticket management and reporting tasks. Ensure corporate notification SLAs are adhered to. What You’ll Bring Good English language and communication skills (both oral and written are required). Working knowledge of Help Desk/Customer Support center operations. Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology. Ability to multi-task, and quickly adapt to change. Willing to learn in fast pace. University degree or relevant experience. It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. #J-18808-Ljbffr
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JR NOC Analyst
hace 2 semanas
Mexico City Solera Corporation A tiempo completoJR NOC Analyst page is loaded## JR NOC Analystlocations: Coyoacantime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-018852**Jr. NOC Analyst****Who We Are**Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we...
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JR NOC Analyst
hace 2 semanas
Mexico City Solera A tiempo completoJr. NOC Analyst Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million...
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JR NOC Analyst
hace 2 semanas
Mexico City Solera A tiempo completoJr. NOC Analyst Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million...
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Emerging NOC Analyst – 24/7 Infrastructure Monitoring
hace 2 semanas
Mexico City Omnitracs A tiempo completoA technology solutions provider in Mexico City is seeking a Junior NOC Analyst to join their team. The ideal candidate will monitor IT infrastructure, assist support teams, and ensure compliance with incident management procedures. This role requires strong English communication skills and a willingness to learn in a fast-paced environment. A university...
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NOC Analyst I — 24/7 IT Ops
hace 2 semanas
Mexico City Solera Corporation A tiempo completoA leading data and software services provider in Ciudad de México is seeking a Junior NOC Analyst. You will monitor the performance and availability of IT infrastructure and assist users with support requests. The ideal candidate should possess good English communication skills, knowledge of Help Desk operations, and a university degree or relevant...
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Junior Noc Analyst
hace 2 semanas
City, México Solera A tiempo completoJob Title/LocationWho We AreThe RoleWe are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform.What You’ll Do- Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.- Ensure incident management processes and SLAs are...
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Junior Noc Analyst
hace 2 semanas
City, México Solera A tiempo completoJob Title/Location Who We Are The Role We are looking for Junior NOC Analyst to join our team in Mexico City who will be work with a team of NOC engineers to support the 24/7 Solera technology platform. What You’ll Do - Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing. - Ensure incident management processes...
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NOC Operations Associate – 24/7 Monitoring
hace 2 semanas
Mexico City Solera A tiempo completoA leading technology company in Mexico City is seeking a Junior NOC Analyst to monitor IT infrastructure performance and availability. The ideal candidate will communicate effectively in English and have a working knowledge of Help Desk operations. Responsibilities include handling support calls, assisting with user issues, and ensuring incident management...
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Ingeniero Centro de Operaciones Red
hace 2 semanas
Mexico City Cassa A tiempo completoAsegurar disponibilidad y desempeño de las redes y centros de datos de los clientes administrados y monitoreados. Proporcionar Soporte de primer nivel. Escalar solicitudes a segundo nivel. Programar actividades de Mantenimiento. Asegurar cumplimiento de SLAs. Facilidad para interactuar con clientes tanto internos como externos. Servicio al Cliente. Alto...
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Ingeniero del centro de operaciones de redes
hace 4 semanas
Mexico City Cassa A tiempo completoActividades: Asegurar disponibilidad y desempeño de las redes y centros de datos de los clientes administrados y monitoreados. Aprovisionar Cambios, Realizar Altas y Bajas. Proporcionar Soporte de primer nivel. Escalar solicitudes a segundo nivel. Programar actividades de Mantenimiento. Asegurar cumplimiento de SLAs. Habilidades y Competencias: Facilidad...
