Customer Support Advisor, North America
hace 4 semanas
Role Description : Service Support Advisor (SA) at FinastraThe Support Service Advisor (SA) at Finastra is pivotal in aligning service delivery with customer expectations while ensuring company standards are met.We manage client relationships, maintain service quality, and drive continuous improvement across various areas, including Service Management, Performance Monitoring, Issue and Conflict Resolution, Strategic Planning, and Innovation.Our primary objective is to ensure customers receive exceptional service while helping them achieve their goals with Finastra's products.Responsibilities1.Customer Satisfaction & Service QualityAddress customers' needs, solve problems, and proactively manage their concerns.Ensure expectations are aligned with service delivery.Monitor and maintain service quality to meet company standards.Define and measure Customer Satisfaction (CSAT) to assess success and identify opportunities for improvement.Act as a critical point of contact for customers, ensuring a favorable and consistent experience with the company's products and services.2.Cross-functional Collaboration & Service ManagementCollaborate with various internal teams, including Application Management, System Engineering, R&D, and Product Service Desks, to ensure seamless resolution of customer issues.Serve as a bridge between teams to ensure service delivery aligns with customer expectations and company standards.Actively participate in service management processes, monitoring performance and adherence to service level agreements (SLAs).3.Self-Management, Initiative & Strategic PlanningTake ownership of responsibilities with minimal oversight, ensuring tasks are completed efficiently and independently.Proactively identify and resolve issues before they escalate, navigating complex situations to mitigate risks.Contribute to strategic planning by identifying service innovation and improvement areas.4.Guidance, Leadership & Continuous ImprovementProvide leadership and mentorship to less experienced team members.Lead by example, shaping the team's direction where guidance is needed.Drive continuous improvement by refining onboarding, training, and service processes.5.Communication, Conflict Resolution & InnovationMaintain clear and proactive communication with customers and internal teams.Act as a mediator for issue and conflict resolution, aligning customer and internal teams.Promote efficient communication methods and a collaborative work environment.Contribute to developing innovative solutions to enhance service delivery and improve performance outcomes.6.Performance Monitoring & Issue ManagementMonitor customer satisfaction, engagement, and service performance metrics.Ensure customer issues are documented and addressed promptly, coordinating with cross-functional teams.Manage escalation processes for critical issues when necessary.7.Customer Relationship Management & AdvocacyBuild and maintain strong, long-term relationships with key stakeholders within customer organizations.Schedule regular check-ins to assess satisfaction and discuss goals.Identify upsell and cross-sell opportunities that align with customer needs.8.Reporting, Metrics & Strategic FeedbackProvide customers with regular reports on performance and satisfaction metrics.#J-*****-Ljbffr
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Customer Success Manager
hace 2 semanas
Xico, México Akt Global A tiempo completoCustomer Success Manager - North America based - Join to apply for the Customer Success Manager - North America based role at AKT Global. AKT Global is one of the leading People Experience Digital Solution consultancies. We partner with our customers across EMEA and North America to create exceptional employee experiences and build future-ready HR functions....
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Customer Success Manager
hace 2 semanas
Xico, México Akt Global A tiempo completoCustomer Success Manager - North America based - Join to apply for the Customer Success Manager - North America based role at AKT Global. AKT Global is one of the leading People Experience Digital Solution consultancies. We partner with our customers across EMEA and North America to create exceptional employee experiences and build future-ready HR functions....
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Customer Success Manager
hace 2 semanas
xico, México Akt Global A tiempo completoCustomer Success Manager - North America based - Join to apply for the Customer Success Manager - North America based role at AKT Global. AKT Global is one of the leading People Experience Digital Solution consultancies. We partner with our customers across EMEA and North America to create exceptional employee experiences and build future-ready HR functions....
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Industry Advisor Mill
hace 4 semanas
Xico, México Sap A tiempo completo**We help the world run better**At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.The work is challenging - but it matters.You'll find a place where you can be yourself, prioritize your...
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Senior Customer Support Advisor
hace 4 semanas
Xico, México Cambridge University Press & Assessment A tiempo completo**Salary**:- Competitive**Location**:- Mexico City**Country**:- Mexico**Business Unit**:- Operations**Vacancy Type**:- Permanent**Closing Date**:- 10 June ******Meet the recruiter**:- Sham Burhm**Salary**: Competitive**Location**: Mexico City, Hybrid (_minimum 3 days per week in the office)_**Contract**: Permanent, Full-timeWe are Cambridge University Press...
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Head Of Operations – North America
hace 4 semanas
Xico, México Richard Lombart Consulting &Amp;Amp;Amp; The Executive Way A tiempo completoA very Rare opportunity for a Talented Leader Head of Operations – North America & Mexico.The automotive JIT | Greenfield | Multi-Launch Growth Context: We are supporting a global industrial group — one of the world's Top-10 automotive technology leaders — in recruiting a highly experienced and dynamic Director of Operations for its North American...
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Head Of Operations – North America
hace 4 semanas
Xico, México Richard Lombart Consulting &Amp;Amp; The Executive Way A tiempo completoA very Rare opportunity for a Talented Leader Head of Operations – North America & Mexico. The automotive JIT | Greenfield | Multi-Launch Growth Context: We are supporting a global industrial group — one of the world's Top-10 automotive technology leaders — in recruiting a highly experienced and dynamic Director of Operations for its North American...
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Head Of Operations – North America
hace 4 semanas
Xico, México Richard Lombart Consulting &Amp;Amp; The Executive Way A tiempo completoA very Rare opportunity for a Talented Leader Head of Operations – North America & Mexico. The automotive JIT | Greenfield | Multi-Launch Growth Context: We are supporting a global industrial group — one of the world's Top-10 automotive technology leaders — in recruiting a highly experienced and dynamic Director of Operations for its North American...
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Head Of Operations – North America
hace 4 semanas
Xico, México Richard Lombart Consulting &Amp;Amp; The Executive Way A tiempo completoA very Rare opportunity for a Talented Leader Head of Operations – North America & Mexico.The automotive JIT | Greenfield | Multi-Launch Growth Context: We are supporting a global industrial group — one of the world's Top-10 automotive technology leaders — in recruiting a highly experienced and dynamic Director of Operations for its North American...
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Global Customer Success Advisor
hace 4 semanas
Xico, México Xapo Bank A tiempo completoA leading fintech company is looking for a Customer Success Advisor to support its members globally.This fully remote position requires strong English communication skills and a proactive attitude.Responsibilities include addressing customer queries, monitoring accounts, and assisting with the onboarding process.Ideal candidates will have experience in...
