FBS Customer Care Representative
hace 2 semanas
OurClientis one of the United States’ largest insurers,providinga wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents andnearly18,500employees. Finally, ourClientis part of one the largest Insurance Groups in the world. We are building our talent pipeline for upcoming roles in 2026. If you are interested in joining our team, apply today to be part of our network. Please note: This is not an immediate opening; it is for future opportunities. About the Role We are seeking a Customer Care Representative to provide exceptional service to internal and external customers on moderately complex insurance‑related matters. In this role, you will deliver solutions within compliance and legal requirements, while navigating multiple systems and communication channels. Location: Capgemini offices in Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc Schedule: Monday to Friday | Shifts: 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM Key Responsibilities Respond to inquiries regarding insurance policies, provisions, and conditions. Resolve moderately complex issues by evaluating and interpreting policy information within authority limits. Communicate effectively with customers, agents, and internal teams across multiple platforms. Document all customer interactions and outcomes accurately. Escalate unresolved issues requiring advanced support. Stay informed on underwriting guidelines, compliance updates, and legal requirements. Identify trends and recommend process improvements. Collaborate with departments such as Policy Support, Claims, and Underwriting. Adhere to a regulated schedule and follow time‑off procedures. Qualifications High School Diploma or equivalent required. Fluent English 1-3 years of customer service experience (phone/chat preferred) Strong computer skills and ability to work across systems Availability to work on‑site, Monday to Friday Plus: 1 year of experience in insurance or related field Benefits and Compensation Competitive salary and performance‑based bonuses Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. Career development and training opportunities Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level. #J-18808-Ljbffr
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FBS Customer Care Representative
hace 2 semanas
Mexico City Capgemini A tiempo completo🌟 Join a New Project with One of the Largest Insurance Groups in the World Position: Customer Service Representative Location: On-site (Mexico) | Av. Paseo de la Reforma 284, Juárez, Cuauhtémoc Schedule: Monday to Friday | Shift: 9:00 AM – 6:00 PM 🚀 About the Opportunity We’re launching a new and exciting project with one of the United...
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Customer Service Representative – Vision Care LATAM
hace 2 semanas
Mexico City Alcon MX A tiempo completoCustomer Service Representative – Vision Care LATAM page is loaded## Customer Service Representative – Vision Care LATAMlocations: Ciudad de Méxicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (30+ days left to apply)job requisition id: R-2025-43913*Mexico City, Onsite* At Alcon, we are driven by...
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Insurance Customer Care Specialist
hace 2 semanas
Mexico City Capgemini A tiempo completoA leading insurance and financial services provider is seeking a Customer Care Representative in Mexico City. The role involves providing exceptional service to customers on insurance-related matters, resolving inquiries, and documenting interactions. Candidates should have a High School Diploma and 1-3 years of customer service experience, preferably in...
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LATAM Vision Care Customer Service Pro
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Mexico City Alcon A tiempo completoA global leader in eye care is seeking a Customer Service Representative to support our Vision Care Customer Operations team in Mexico City. This role involves processing customer orders and inquiries, ensuring exceptional service and collaboration across teams. The ideal candidate will have a Bachelor's degree, at least 3 years of experience in customer...
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FBS Underwriting Inspections Representative
hace 3 semanas
Mexico City Capgemini A tiempo completoFBS Underwriting Inspections Representative 1 week ago Be among the first 25 applicants FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that...
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FBS Underwriting Inspections Representative
hace 3 semanas
Mexico City Capgemini A tiempo completoFBS Underwriting Inspections Representative 1 week ago Be among the first 25 applicants FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that...
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LATAM Vision Care CSR
hace 2 semanas
Mexico City Alcon MX A tiempo completoA leading vision care company in Mexico City is seeking a Customer Service Representative to support Vision Care Customer Operations for LATAM. This role involves timely processing of customer orders, problem-solving with various internal teams, and enhancing customer satisfaction. Ideal candidates will have a Bachelor's degree, 3 years of experience in...
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Customer Care Representative II
hace 2 semanas
Mexico City Boston Scientific A tiempo completoJob Title Customer Care Representative II – Mexico City Company Boston Scientific Location Mexico City (Additional Locations: N/A) Responsibilities We are seeking a passionate and service-oriented Customer Care Representative II to deliver an exceptional customer experience aligned with Boston Scientific’s values. The ideal candidate will possess strong...
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Customer Care Representative II
hace 2 semanas
Mexico City Boston Scientific A tiempo completoJob Title Customer Care Representative II – Mexico City Company Boston Scientific Location Mexico City (Additional Locations: N/A) Responsibilities We are seeking a passionate and service-oriented Customer Care Representative II to deliver an exceptional customer experience aligned with Boston Scientific’s values. The ideal candidate will possess strong...
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Customer Care Specialist II – Healthcare
hace 7 días
Mexico City Boston Scientific A tiempo completoA leading medical device company is seeking a Customer Care Representative II in Mexico City. This role focuses on delivering exceptional customer experiences and requires strong communication and problem-solving skills. Ideal candidates have 3–5 years in customer service roles, proficiency in CRM systems, and a Bachelor's degree. Join us in making a...
