Growth Operations Sr Analyst

Company Overview:DiDi Global Inc. is the world's leading mobility technology platform.It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability.You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions.Be prepared for a hectic, fast paced and challenging environment.Never a dull momentYou will be constantly seeking solutions that scale, while overseeing the growth of our business.Your processes and projects will directly contribute to DiDi growth in LATAMRole Responsibilities:As part of the team driving driver growth and community development across Latin America, you'll play a key role in shaping how we attract, engage, and support new drivers.This role combines strategic thinking with hands-on execution, requiring strong analytical skills, cross-functional collaboration, and a passion for solving complex operational challenges.- **Designing and executing** initiatives to acquire new drivers across Spanish-speaking LatAm, using data to guide decisions and maximize efficiency.- **Overseeing** daily operations of driver communities, ensuring the smooth rollout of product launches, incentive programs, and ongoing initiatives.- **Managing** multiple cross-functional projects simultaneously, aligning stakeholders and coordinating timelines and deliverables.- **Owning** the development and performance of driver acquisition incentives, ensuring impact and scalability across markets.- **Building and maintaining** strong relationships with internal and external stakeholders, communicating effectively in both English and Spanish.- **Defining and analyzing** data dashboards to track key performance indicators and identify opportunities for growth or optimization.- **Collaborating** with product teams to adapt and improve offerings based on driver needs and market dynamics.- **Navigating** ambiguous and complex problems with creativity, agility, and critical thinking.- **Driving** a culture of experimentation by leading testing efforts and generating actionable insights.- **Planning and executing offline events**for drivers within DiDi's key programs, fostering engagement, community, and program visibility.Role Qualifications:We're looking for someone who brings both analytical rigor and hands-on problem-solving to the table—someone who thrives in dynamic environments, takes ownership, and enjoys collaborating across teams.If you're passionate about driving impact through data and operational excellence, this role could be a great fit.- A strong academic background, with a Bachelor's degree in Engineering, Computer Science, Economics, Industrial Engineering, Business, Actuarial Science, or a related field.Advanced degrees or certifications are a plus.- At least 3 years of professional experience in operations, growth, project management, or similar roles, preferably in tech-driven environments.- A data-first mindset, with a strong interest in analytics.Experience with tools like SQL, Python, R, or other programming languages is a plus, but not required.- Familiarity with A/B testing methodologies and a solid understanding of how to design and interpret experiments to guide decision-making.- Proficiency in spreadsheets (Excel or Google Sheets), and a natural ease when working with new platforms or database tools.- Bilingual fluency in English and Spanish, with strong written and verbal communication skills to engage diverse teams and stakeholders.- A proactive and self-directed attitude, with a track record of taking ownership and following through on complex tasks.- Strong project and stakeholder management skills, with the ability to navigate ambiguity, solve problems creatively, and deliver impact quickly.- Experience organizing or supporting offline events is a strong plus.EEO Statement:- We create customer value - We strive to alw